Portek goes live with Epicor ERP
Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organisations, has announced that Singapore-based port equipment engineering solutions provider Portek Systems & Equipment Pte Ltd (Portek), a wholly owned subsidiary of Portek International Pte Ltd, has gone live with the Epicor next-generation enterprise resource planning (ERP) solution.
Portek has deployed Epicor ERP in Singapore to streamline its engineering business operations into a single platform. The new operational environment will bring greater synergy and lay the foundation for the company’s future growth into a more agile and efficient organization.
The new ERP enhances Portek’s business management and planning with its easy-to-use reporting and cost analysis tools.
Since implementation, overall efficiency and effectiveness has increased as decisions can now be made quickly and in a more informed manner. The solution has also resulted in greater control across Portek’s companies as business process compliance and re-engineering can now be easily monitored and implemented.
“We are impressed with the technology that Epicor ERP is built on,” said Tok Soon Chong, CEO of Portek Systems & Equipment.
“With Epicor ERP in place, we now have a complete view of project and information flow across our value chain. We can also drill down into project details, providing us with the ability to make informed decision quickly, allowing us to be more responsive and agile. Project turnaround time is now significantly reduced and strict regulation standards easily met.”
The new ERP solution has also eliminated much of the manual and duplicate data input that used to be a part of Portek’s operation. This ensures higher integrity of data and faster reporting. Most importantly, all of the information Portek requires to closely monitor operations are available through a single dashboard.
The Epicor implementation began in June 2013 and was completed within six months, with plans to further roll out the same solution across its offices in Hong Kong, Malaysia and Indonesia. With its operations now tightly integrated, Portek is ready to strengthen its globally expanding operations.
Tok continued: “Epicor ERP forms an integral building block in Portek‘s IT Master plan to enable the company to deliver operational efficiencies and reduce business costs through innovation. Developed on another important building block, namely the Business Process Review exercise conducted by PwC, Epicor ERP will now provide us with good visibility into our operations and performance. We look forward to the system delivering even more value to the company.
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.