Nov 5, 2020

Penske Logistics: FCA Supplier of the Year, 2020

Logistics
Supply Chain
Manufacturing
FCA
Oliver Freeman
2 min
Penske Logistics has been titled FCA Supplier of the Year, for their industry-leading solutions for transportation, warehousing, and freight management...

Penske Logistics has been named Fiat Chrysler Automobiles (FCA) Supplier of the Year in the Logistics Services Suppliers category during this year’s virtual North America Annual Supplier Conference and Awards programme, held on October 23rd. 

Penske Logistics provides Lead Logistics Provider (LLP) services in support of FCA's inbound freight into manufacturing locations operations, services within their international network and support for the outbound finished vehicles network.

During the program, FCA recognised 31 supplier partners across a total of 19 categories. The FCA Supplier of the Year awards recognises companies that have shown exceptional commitment to FCA, providing innovative and quality products and services.

Award recipients were determined based on an evaluation of each company's 2019 supplier scorecard performance – a rating system that evaluates supplier performance in quality, delivery, cost and warranty – and input from FCA senior leadership.

Marc Althen, Penske Logistics president: "We are honoured to receive the FCA Supplier of the Year Award for logistics services and we thank the FCA team for this recognition. We are proud to receive recognition for our industry-leading technology, tools and processes that benefit our customer. We also commend and thank our associates for their incredible work in supporting FCA, which makes an award like this possible."

"The transformational changes we made in 2019 built a strong foundation for the wave of product launches coming out of FCA, and today we spotlighted those suppliers who took their work to the next level," said Martin Horneck, head of purchasing and supply chain management, FCA - North America. "These are the 'best of the best' in our industry and they will continue playing a leading role in our collective success."

Penske Logistics is a Penske Transportation Solutions company with operations in North America, South America, Europe and Asia. They provide supply chain management and logistics services to leading companies around the world and deliver value through industry-leading design, planning and execution in transportation, warehousing, and freight management. 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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