NewCold set to open second UK cold storage site
Since opening its first UK site in Wakefield in 2015, the organisation has experienced considerable demand for its services. With the launch of the new facility in Corby set to be in October, it is expected that the first pallets will arrive just 12 months later.
“We have seen an increase in demand for our warehouse and transport services of over 150% in the last five years,” said Jon Miles, Country Director of NewCold. “Although the Wakefield plant is the largest of its kind in the country, handling 4 million pallets annually and storing 143,000 at any given time, demand has outstripped supply.”
The Corby site is ideally located to support UK frozen food manufacturers and importers that are seeking to create supply chain value. “With a focus on sustainability at both the Wakefield and Corby sites, our unique cold store design – which uses around 50% less energy than conventional stores – coupled with our ability to reduce food miles by using high-volume trailers, will greatly reduce CO2 emissions and energy use,” added Miles.
“The decision to build a second facility has been driven by an increasing wide-scale demand for storage and handling, while the number of deep-frozen storage facilities has reduced. This has seen cold stores at capacity during certain times over the last two years and the trend appears to be continuing, so we feel this is the right time to invest.”
With its headquarters based in the Netherlands, NewCold is regarded as a leader in developing and operating highly automated cold stores and energy efficient handling systems. At present, the company has around 750 employees worldwide and operates eight locations on three continents.
Read our interview with NewCold here!
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.