Moduslink moves its operations to a new strategic location
ModusLink Global Solutions™ Inc. has announced a planned move of its operations in The Netherlands from the current site in Apeldoorn to a new location in Venray. Initial work to transition client services is underway and the new facility is expected to be fully operational by July 2013.
The logistics company’s new Solution Center is located in an area of Venray that is home to many logistics and transportation facilities. The geographic location of Venray offers easy access to major European highways, river-based shipping and an extensive rail system. There are approximately 50 weekly inter-modal transportation service options for moving materials and finished goods in and out of the logistics area by train and barge.
“The Netherlands is a highly strategic logistics hub in Europe and our company and our clients have enjoyed many benefits over the last 25 years from our location in Apeldoorn,” said Scott Crawley, president, global operations, sales and marketing, ModusLink.
“Today, we are managing numerous supply chain programs for global consumer electronics companies whose growth necessitates a facility that is better designed in terms of warehouse space and layout, shipping bays and with access to more transportation options. We have found an ideal location in Venray and this move will improve our clients’ operations while also benefitting ModusLink economically and competitively.”
The new facility features 28 loading bays, 15,000 sq. meters of warehouse space in a layout designed for storage and fulfillment, as well as designated areas ideal for product assembly, configuration and packaging. A number of the current ModusLink employees will be moving to the new location and the Venray area boasts a skilled workforce experienced in logistics and supply chain work.
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.