Maersk Line appoints new Thailand and Myanmar managers
Maersk Line has selected Bo Wegener as the new Thailand Cluster Manager and Dawid Sold as the new Country Manager for Myanmar the latest round of Asia appointments within the conglomerate.
Sold will be reporting to Bo Wegener as Myanmar is part of the Thailand Cluster. Bo Wegener said: “Maersk Line has a long and proud history of operating in Thailand for more than 60 years, and I look forward to growing our business further based on the strong customer relationships in this important market.
”Thailand is an exciting market and volumes are growing. On the exports side, we are seeing growth in electronics, automobiles and agricultural commodities, while imports are increasing due to a combination of manufactured goods and commodities.”
Wegener added: “With the recent establishment of our own office in Yangon, we are uniquely positioned to service customers’ growing demand for high quality container shipping services to and from Myanmar. Backed by our extensive international network and our strong organisation, locally as well as globally, we will continue our relentless focus on delivering the best customer experience in the market.”
Prior to this role, Bo Wegener was leading Business Performance Managementin North Europe. He has been with the company from 1995 to 2009 and re-joined the company in 2012. He has worked in various commercial functions in Asia, South America and Europe.He will be responsible for the development and execution of Maersk Line’s business strategy in Thailand and Myanmar.
Dawid Sold, Myanmar Country Manager, will be responsible for the development and execution of our container shipping business in this high-potential market.
He said: “Myanmar is in the developmental stage and it opens up great business opportunities for our customers. We want to establish our presence here to better serve our customers with our global standards of customer service and operational reliability.”
”There is a growing business interest in Myanmar. Imports into the country are increasing, and we expect the same to happen for exports in the coming years, so there is an overall more balanced flow.” Sold added.
Prior to this role, Dawid Sold was managing East Central Europe operations for Seago Line, which is a liner company dedicated to short-sea hauls throughout the European and Mediterranean region, owned by the Maersk Group. He had also held previous roles in commercial and operational departments in Maersk Group, based in Italy, Denmark and Poland.
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Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.