May 17, 2020

Maersk to drop operations at 10 Chinese ports

Maersk Line
Maersk Line China
Maersk feeder vessels
Maersk freight rates
Jennifer Johnson
2 min
Maersk Line has been hit by low freight rates and a slowdown in global growth.
Denmarks Maersk Line, the worlds largest container shipper, has decided to end ‘feeder operations at 10 Chinese ports in an effort to cut costs...

Denmark’s Maersk Line, the world’s largest container shipper, has decided to end ‘feeder’ operations at 10 Chinese ports in an effort to cut costs.

The company has said it will stop serving ports in Chizhou, Luzhou, Yueyang, Yingkou, Jinzhou,  Jiaoxin, Rizhao, Lijiao, Taiping and Nansha old port.

Currently, the ports are served by feeder vessels which transfer cargo to larger ports where massive 20,000-container capacity vessels then transport goods to Europe and the US.

Freight rates have been historically low in the first half of 2016 due to slowing global growth and the addition of a number of new, large vessels to the market.

Earlier this year, the 2M Alliance, a partnership between Maersk and fellow global container shipper MSC, announced that they would cut Asia-North Europe port calls from 95 to 83 across their five weekly service loops.

Vincent Clerc, Chief Commercial Officer at Maersk Line, said at the time: “We are utilising our scale to deliver a better product. With the largest network and the deployment of an increasingly uniform fleet of ultra large container vessels, we maintain our extensive direct coverage while focusing each service towards best in class transit times to specific markets on the trade.”

This week, a Maersk line representative told Reuters that the closure of service at the 10 Chinese ports “should not be interpreted as a change of strategy”. 

Maersk Line is expected to post a loss of US $67 million when A.P. Moller-Maersk group publishes second-quarter results on Friday.

The story was originally published by Reuters.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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