May 17, 2020

Kuehne + Nagel to offer airfreight new e-commerce solution

air cargo
Air freight
Kuehne + Nagel logistics
Kuehne +
Admin
2 min
The logistics firm has widened its South Asia-Pacific reach
Kuehne + Nagel, one of the world's leading logistics companies with over 63,000 employees, has launched a new integrated web application for quotati...

Kuehne + Nagel, one of the world's leading logistics companies with over 63,000 employees, has launched a new integrated web application for quotations, booking and tracking services for airfreight.

KN FreightNet recognises an ever-increasing trend towards the use of e-commerce solutions in the industry.

Currently, quotation and booking processes in the airfreight industry are mainly handled via email or phone. Now, with KN FreightNet, Kuehne + Nagel customers can obtain quotes for export and import shipments online within seconds and are able to place their orders directly.

In an initial phase of the project, KN FreightNet was successfully trialled by selected Kuehne + Nagel airfreight customers in Frankfurt, Germany and Chicago, USA. The speed and simplicity of the tool was particularly welcomed.

Risto Scherer, Shipping Coordinator Logistic & Safety Delegate, for Music Distribution Services GmbH said: “With KN FreightNet we can easily and independently obtain airfreight quotes. Booking and tracking our shipments now only takes a few clicks. The system is really straightforward.”

Quotations are based on a few shipment details such as place of origin, final destination, weight and volume. 

Customers receive a clearly structured overview of all-inclusive prices including fuel and security charges for the Kuehne + Nagel airfreight products KN Express, KN Expert and KN Extend, as well as estimated transit times. At this point a booking can be made or the offer, which is valid for 14 days, can be saved.

Tim Scharwath, Executive Vice President Air Logistics said: “We are proud to be a first-mover in our industry and we are committed to making processes as easy as possible for our customers. The launch of KN FreightNet not only reflects current market needs, but also the ever-increasing trend towards e-commerce solutions.”

It is also possible to save shipment details as templates in the system, making it very easy to re-book and compare quotes. Tracking a shipment is a smooth process with a user-friendly “click-to-track” functionality that gives up-to-date information on the status of all consignments shipped within the last 90 days.

KN FreightNet will be globally available by the end of the year to all of the company’s 100 operatingcountries. Plans to develop the online solution further for seafreight and overland transport are already underway.

Further information can be obtained at www.knfreightnet.com.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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