May 17, 2020

Korean Air delivers 4000th refurbished military plane

air cargo
Global Air Freight
Korean Air
Asian logistics
Admin
2 min
Korean Air is one of the biggest air freight companies in the world
Follow @SamJermy and @SupplyChainD on Twitter.Korean Air Lines has recently announced that it has delivered its 4,000th refurbished military plane, 36 y...

Follow @SamJermy and @SupplyChainD on Twitter.

 

Korean Air Lines has recently announced that it has delivered its 4,000th refurbished military plane, 36 years after it started depot maintenance operations.

The company, South Korea's largest air carrier and global logistics giant, held a ceremony in Busan to mark the delivery of an F-15 air-superiority fighter jet to the US Air Force, and outlined its goal to play a leading role in the global aerospace sector.

It started maintenance work in 1978 by repairing and overhauling planes operated by the South Korean and US military.

It has a maintenance tech centre built on 707,866 square metres of land in Busan, 453 kilometres southeast of Seoul. This facility has a factory space of 266,180 square metres and employs some 2,700 people.

"This facility is the largest depot maintenance centre in the country and the only one used by US military aircraft in the Asia-Pacific region." a company spokesperson said. It stressed that its prowess in maintenance and experience gained in the license production of aircraft in the past, gives it a unique position that can ensure growth of its aircraft industry sector as a whole.

Korean Air started by carrying out maintenance work on C-123 cargo planes, 500MD helicopters, and F-5 and F-4 jets but has since moved onto repairing high-performance KF-16 and F-15 aircraft.

A partnership with the United States military began in 1979, with local engineers conducting maintenance work on F-16, F-15, KC-130Js tankers and A-10 ground attack aircraft.

The company has also successfully assembled light helicopters and jet fighters as well as the UH-60s and KF-16 jets used by the South Korean Air Force.

Korean Air recently came 6th in the 2014 list of Top 10 Air Freight Companies on Supply Chain Digital.

Share article

Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

Share article