May 17, 2020

Intermodal Europe logistics event in October

intermodal
Intermodal Europe
intermodal europe 2013
hambu
Freddie Pierce
2 min
Major cold chain conference to be held in London
Follow @JosephWilkesWDM Innovation in container design and management will be the focus at the world's leading container transport and logistics ev...

Innovation in container design and management will be the focus at the world's leading container transport and logistics event, Intermodal Europe 2013, held at the Hamburg Messe in Germany on October eight-10.

Free to attend, the annual event attracts roughly 5,000 people from  key shipping companies, shipping lines, container professionals and those involved in the intermodal supply chain, coming together to network and see the latest innovations and logistics solutions.

The event comprises of a free-to-attend exhibition and conference with the exhibition featuring some of the intermodal industry’s biggest names showcasing the latest products and services.

Sophie Ahmed, Event Director for Intermodal Europe, said: “For many exhibitors, Intermodal Europe provides the ideal opportunity to unveil new products.

“Visitors know they can come to discover the latest equipment, systems, technology and services designed to improve operations throughout the container and shipping industry.”

Intermodal Europe 2013 will be held in the active port area of Hamburg, and a number of port-focused conference sessions will take place during the three day event.

Key speakers from the ports and terminals sector will be discussing port related challenges and sharing solutions during some of the conference sessions at the Hamburg Messe.

Port issues for intermodal transport will be a focus on day one, during a session led by Peter Ward, Supply Chain Commercial Manager at DP World London Gateway.

The event will precede the opening of London Gateway, which is the UK’s first 21st Century major deep-sea container port and Europe’s largest logistics park, due to open towards the end of 2013.

 “These sessions will help people to gain a better understanding of current trends and developments within the ports and terminals sector” added Ahmed.

Visit www.intermodal-events.com, or email [email protected] or call +44 (0) 207 017 5112.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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