May 17, 2020

HighJump Software Wins Deal with Leading Chinese Logistics Group CNSS

CNSS
3PL Warehouse and distribution service provider
Wareh
Admin
2 min
HighJump Software to help power Chinese warehouse and distribution provider.
A global provider of supply chain management solutions, HighJump Software, has announced it is to partner CNSS, a leading Chinese, e-commerce 3PL wareho...

A global provider of supply chain management solutions, HighJump Software, has announced it is to partner CNSS, a leading Chinese, e-commerce 3PL warehouse and distribution service provider.

CNSS will uses HighJump’s Warehouse Advantage solution for its newest, state-of-the-art warehouse in Danyang.

The warehouse management system (WMS) will manage 800,000 SKUs running through the 170,000 square foot facility including textile goods, food, shoes, beauty care products and accessories.

In addition, CNSS has named HighJump Software strategic partner providing pre-sales and sales support for additional sites within the company and for its customers.

CNSS’s Chief Executive Officer, Jay Wang, said: “We have aggressive plans to become the world’s largest logistics and services provider, and we need a reliable, flexible supply chain solution to help us reach that goal.

“The HighJump WMS helps us set a new standard for logistics services that will strengthen the bottom line for our customers.”

Gary Nemmers, Senior Vice President and General Manager of the supply chain execution group, HighJump Software, said: “We are pleased to support the impressive, continued growth of CNSS with our adaptable WMS.

“CNSS now has the ability to efficiently and optimally manage the complexity of a large number of SKUs, as well as regulatory considerations, with one flexible solution.” 

With the HighJump WMS, CNSS will have one of the most flexible and configurable supply chain management solutions in the world.

Built on a foundation of best practices for receiving, put-away/flow-through, order processing, replenishment and more, the HighJump WMS is configurable to nearly any specific business process or need.

This flexibility is critical for supporting the growth of CNSS and its ability to evolve with the changing demands of its customers, as well as its unforeseen needs as it expands outside of China.

HighJump Software worked with its strategic partner, Hentor, to secure the CNSS project.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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