May 17, 2020

Freight Transport Association launches FTA Awards to recognise supply chain's "best-of-the-best"

Supply Chain
James Henderson
2 min
An annual supply chain awards has been launched by the Freight Transport Association
The Freight Transport Association (FTA) has launched the FTA Logistics Awards to bring together the leading lights from across the supply chain spectrum...

The Freight Transport Association (FTA) has launched the FTA Logistics Awards to bring together the leading lights from across the supply chain spectrum.

The awards are to be held on December 13 at the Intercontinental in Park Lane, London and will be attended by leaders in the haulage, ports, management and associated sectors which are vital to the movement of goods, powering the flow of trade in the UK economy.

As well as a keynote address from Jesse Norman MP, Parliamentary Under Secretary of State for the Department for Transport, and post dinner entertainment from a top-rated celebrity guest, the first ever FTA Logistics Awards will be presented to those who have achieved the pinnacle of success in their sector.

The FTA will also be inducting the inaugural members of the FTA Logistics Hall of Fame, in recognition of their significant contribution to keeping UK industry at the forefront of the global economy.

The awards represent the “best of the best in each sector”, according to the FTA, and include:

  • Freight Carrier of the Year (includes road, rail, air, sea and 3PL)
  • Retail Shipper of the Year (for retailers)
  • Manufacturing Shipper of the Year (for manufacturers)
  • Logistics Partner of the Year (consultants, recruitment, technology, services)
  • Logistics Innovator of the Year (open to all)
  • Logistics Champion of the Year for Essential Services (for infrastructure maintenance companies, utilities and highways authorities)
  • Logistics Champion of the Year for Public Services (for Emergency services, Local Authorities, NHS Trusts and outsourced service provider
  • FTA Hall of Fame (selected by FTA for individuals who have demonstrated long term commitment and impact to the industry)

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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