May 17, 2020

FedEx successfully re-homes otter

Otter
FedEx Services
North America
Delivering for Good
Nye Longman
2 min
FedEx successfully re-homes otter
Earlier this month, a baby North American river otter was rescued at a filling station in Tampa, Florida. He was then transferred to Owls Nest Sanctuary...

Earlier this month, a baby North American river otter was rescued at a filling station in Tampa, Florida.  He was then transferred to Owl’s Nest Sanctuary for Wildlife, which has been taking care of the otter with hopes of finding a new home for the animal. 

Oliver began his trek from Tampa through Memphis this last week aboard a FedEx jet – the courier offered to provide the necessary resources and expertise to safely transport the unusual cargo (he was named Oliver by his carers) to his new home in Denver.

Owl’s Nest Sanctuary for Wildlife found a home for the otter pup at Downtown Aquarium - an AZA-accredited facility, which holds the property to the highest of industry standards, and boasts a beautiful habitat that is perfectly suitable for this new otter. 

FedEx Services' Vice President Corporate Communications, Neil Gibson, commented: “FedEx is pleased to help the Owl’s Nest Sanctuary safely move Oliver from Tampa to his new home at the Downtown Aquarium in Denver. This FedEx Cares shipment is part of our ‘Delivering for Good’ initiative to use our network to make important connections in our communities.”

FedEx is investing $200 million in over 200 communities across the globe; by 2020 the courier hopes to have created opportunities and delivered solutions to advance entrepreneurship, create employment, enhance sustainable transportation, and make roads and pedestrians safer.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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