May 17, 2020

Fedex opens Dublin operation as part of Euro-expansion

Forklift
Dublin
FedEx
Fedex operations
Freddie Pierce
2 min
Forklift, Dublin, Fedex, Fedex operations, European expansion, Fedex expansion
FedEx Trade Networks, the freight forwarding arm of global shipping giantFedEx Corp., announced today it has established new operations in Dublin as pa...

FedEx Trade Networks, the freight forwarding arm of global shipping giant FedEx Corp., announced today it has established new operations in Dublin as part of its ongoing expansion initiative. The Dublin office is the first in the Republic of Ireland, the 24th in Europe, and will offer customers amplified access to major global markets and the company’s comprehensive portfolio of freight forwarding solutions.

Recording strong export performance over the last two years, Ireland’s access to trade is a key factor in its sustained economic growth and the Dublin office is set to enhance connections within the region and across the world. Strategically located close to Dublin Airport (DUB), the nation’s largest airport, as well as Dublin Port and key motorways, the new office is an ideal location for the expert in international trade to launch operations. The addition of Dublin to the existing freight forwarding offices in Europe strengthens the company’s global capabilities with increased coverage across the region. 

 “With the new operation in Dublin, we can provide global shippers and businesses in the region with the local support they need,” said Christian Blain, vice president EMEA Operations, FedEx Trade Networks. “Dublin is an important transport hub for the medical device, pharmaceutical, technology, aerospace and industrial sectors and offers multiple import and export options. This new office will provide customers enhanced access to the whole of Europe and increase connectivity worldwide.”

Customers will benefit from the company’s wide range of customisable air and ocean freight forwarding solutions. FedEx Trade Networks specialises in a variety of multi-modal and value-added services to create end-to-end solutions for customers that can include air and ocean transport, customs brokerage, purchase order management with Global Order Logistics, surface transportation, compliance & documentation and warehousing & distribution. The flexible freight forwarding options enable customers to manage their supply chains efficiently, while controlling their goods from origin to destination.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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