May 17, 2020

Emirates SkyCargo Launches New Temperature Controlled Container

air cargo
Middle East logistics
Emirates Sky Cargo
3 min
New innovative “White Container” Fills a Gap in the Cool Chain Space
Follow @SamJermy and @SupplyChainD on Twitter.Emirates SkyCargo, the freight division of Emirates, has launched an internally developed and cost effecti...

Follow @SamJermy and @SupplyChainD on Twitter.



Emirates SkyCargo, the freight division of Emirates, has launched an internally developed and cost effective container that keeps temperature sensitive cargo cool when transported on the ground and in the air.

Called the “White Container”, it’s the latest addition to Emirates SkyCargo’s Cool Chain portfolio, and has been designed specifically as an intermediate temperature control solution which is ideal for generic healthcare products and food perishables.

Moaza Al Falahi, Emirates Vice President Cargo Product Development and Local Affairs said: “After two years of intensive research and development by our team, we are introducing a new cool chain offering to the air freight market. The White Container is an affordable option and does not replace Emirates SkyCargo’s high-end Cool Chain Premium solution.

“Instead it offers an intermediate solution that is cost effective for commodities, such as generic healthcare products and food perishables. It’s also environmentally friendly and meets all regulatory requirements.

The inside of the White Container is coated with thermal insulators, which prevents the transfer of outside heat into the container, and uses coolant trays allowing handlers to add or replenish dry ice or coolants without disturbing the packaging.

It can be used for shipments requiring temperatures between 2°C - 8°C and 5°C - 25°C and is a reliable solution for time and temperature sensitive cargo that do not fall into the very high sensitive category.

Al Falahi added: “This in-house developed solution is simple but efficient, and has no backhaul issues. We are the only air cargo operator to offer this specific solution, and along with our other offerings such as active temperature controlled containers, warehouses, cool dollies and white covers, we are at the forefront in offering a comprehensive portfolio of cool chain solutions for all types of time and temperature sensitive cargo.”

Emirates SkyCargo’s range of advanced protective techniques and solutions in transporting perishable products include: Cool Chain Premium, Cool Chain Advanced and Cool Chain Basic, each of which is designed to meet specific requirements of customers.

The cool chain portfolio is supported by Emirates SkyCargo’s temperature controlled handling facilities that has expanded with the recent opening of the cargo carrier’s freighter terminal at Dubai World Central’s (DWC) Al Maktoum International Airport where it has an advanced storage system and a perishable area designed to handle about 140,000 tonnes of cargo per annum.

It features three large areas each with different temperature ranges between 18°C to 25°C. In addition to belly hold cargo services to more than 130 destinations around the world using cargo hold capacity in Emirates’ fleet of 224 aircraft, Emirates SkyCargo has a fleet of 13 freighters, comprising 11 Boeing 777 Fs and two Boeing 747-400 ERFs, which operate to more than 50 destinations around the world.

Emirates’ Boeing 777 Freighter aircraft is capable of carrying 103 tonnes of cargo, with its main deck being the widest of any aircraft, enabling it to uplift outsized cargo and carry larger consignments.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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