Emirates announces new A380 destinations
Birmingham, Prague, and Taipe...
Emirates has announced that it will be deploying its A380 aircraft to even more destinations across its network for 2016.
Birmingham, Prague, and Taipei have been added to the list of Emirates A380 destinations, making Emirates the first and only airline to operate a scheduled A380 service from each of these destinations.
There are currently 36 A380 destinations on the Emirates network, setting the industry benchmark for both A380 connectivity and customer experience.
Emirates’ daily Birmingham flight, EK39/40, will be up-gauged to an A380 beginning 27th March 2016. Emirates A380 services to Prague and Taiwan will start from 1st May 2016. Additionally, Barcelona will be served with a second daily Emirates A380 service from 1st June 2016.
Thierry Antinori, Executive Vice President and Chief Commercial Officer at Emirates said: “The introduction and increase of Emirates’A380 services in these strategic destinations means more travellers will have the opportunity to experience our industry-leading A380 product.”
“Our onboard innovations on the A380, across all classes, continue to impress and delight our customers. Deploying larger capacity aircraft, such as the A380, also helps us to efficiently meet growing passenger demand in these markets, contribute to tourism development and enhance customer choice and options.”
Flying the world’s largest fleet of A380 aircraft at 71, Emirates continues to set the pace for A380 deployment. Since the first flight was launched in 2008, the aircraft has flown over 42 million passengers and covered over 630 million kilometres.
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.