May 17, 2020

Dow jumps 322 points behind supply chain companies

Old Dominion Freight Line and Werner Enterprises jump up; UP
Freddie Pierce
2 min
Looking to expand one of its major freight rail arteries, Union Pacific announces its intentions to invest $1 billion in its Nebraska operations
After days of declining stocks and uncertainty, the Dow Jones Industrial Average rallied yesterday, buoyed by a strong day of trading in the transporta...

After days of declining stocks and uncertainty, the Dow Jones Industrial Average rallied yesterday, buoyed by a strong day of trading in the transportation sector.

The Dow jumped up 322 points on Tuesday, with supply chain and logistics companies leading the way.

Strong performances by Old Dominion Freight Line and Werner Enterprises were supported by smaller transportation and supply chain companies like Knightsbridge Tankers and Universal Truckload seeing their share prices increase.

Big-time players in the logistics market like FedEx and UPS stayed relatively constant, but saw a lot of action throughout the day. Union Pacific Corporation, which runs the largest railroad network in the United States, also saw a good amount of action, and closed the day up $0.29.


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Since peaking on July 21 at 12,724, the Dow has dipped considerably, reaching a low point of 10,719 on August 10. Fears of a double-dip recession are still swirling despite the rebound, which was the biggest gain in the Dow for two weeks.

The news wasn’t all good in the transportation market, however. Hornbeck Offshore, which provides marine transportation services to the offshore oil and gas industry, was down $1.04, a dip of almost 5 percent. JetBlue Airways also had a poor day.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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