May 17, 2020

DHL in the UK takes home a trio of awards at the 2014 FTA everywoman in Transport and Logistics Awards

2014 FTA everywoman in Transport and Logistics Awards
3 min
Jane Curl-Carter, Woman of the Year Award
DHL, the global market leader in logistics, is celebrating a trio of wins following the 2014 FTA everywoman in Transport and Logistics Awards announced...

DHL, the global market leader in logistics, is celebrating a trio of wins following the 2014 FTA everywoman in Transport and Logistics Awards announced in May.

The winners were Jane Curl-Carter for the Woman of the Year Award; Sharon Davies for the Industry Champion Award; and Rachel Garlic for the Driver of the Year Award.

 Now in its seventh year, the annual everywoman Awards celebrate the achievements of those women who are raising the bar in their roles and inspiring the next generation of women to join the UK transport and logistics industry.

 DHL’s Senior Director of Corporate Affairs, Sharon Davies, won the Industry Champion award for her integral role in providing the link between DHL and industry stakeholders, such as government, business organisations, community groups, customers and CEOs.

 The award win also acknowledges Sharon’s achievement to become the only female director to sit on the UK CEO Collaboration Board, and providing inspiration to encourage women into the industry through DHL’s Female Networking Group.

Meanwhile, the Woman of the Year Award was taken home by Jane Curl-Carter who is a Warehouse Site Manager at DHL’s specialist drinks team, Tradeteam, in Burton-on-Trent.

With 28 years’ experience working at DHL’s flagship warehouse site, the award showcases Jane’s commitment to the industry and highlights her incredible achievements that include: reducing warehouse costs by £500,000; improving efficiencies and employee engagement; as well as making improvements to training and service levels, while being an active member of DHL’s Red Chair Women’s Network and DHL Diversity Forum.

With an impeccable delivery, safety and customer service record, DHL Homebase driver, Rachel Garlic, won the FTA everywoman Driver of the Year Award.

 Rachel started her career at the age of  21 and her exemplary commitment to mentoring younger drivers and other women helped cement her place as a worthy award winner.

 The FTA everywoman awards programme was launched seven years ago to raise awareness of the varied and rewarding careers that the transport and logistics sector offers, and with the ambition to increase the number of women considering it as a career choice.

 Maxine Benson MBE, co-founder of everywoman, said: “As the transport and logistics industry seeks to employ half a million more people, it has never been more urgent to ensure the sector attracts more talented women.

“Inspirational female role models enjoying rewarding careers and achieving success will do that. That’s why these winners are so vitally important to the industry. We congratulate them all.”

Perry Watts, CEO, DHL Supply Chain UK & Ireland said: “It’s truly great to see that year-in, year-out this awards programme becomes more competitive, highlighting the increasing number of talented women within our industry.

“We’re extremely proud of our award winners and the role they are playing in encouraging more women into the industry. By highlighting our best female role models, we can inspire the next generation of women and ensure a growing supply of skilled and talented workers for the future.”

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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