DHL Supply Chain works with NHS in COVID-19 battle
As a result of being introd...
DHL Supply Chain is working with the NHS to provide critical support services in the healthcare battle against coronavirus.
As a result of being introduced to manage new supply chains, DHL Supply Chain will support the development and running of the emergency Nightingale field hospitals country-wide.
Despite normally taking around six months to put in place, it was up and running within two weeks as the transformation of ExCel London into a hospital happened in record time.
Operations have been set up in Skelmersdale, Lancashire and Liverpool, where around 3,000 lines of essential medical equipment and consumables will be received, stored, picked and delivered straight to the hospitals.
Patient Monitors and Ultrasound systems will be developed on site through the support of manufacturer personnel enabling the equipment to be put to immediate use in current ICU departments or field hospitals.
"This is a time when businesses need to get behind our National Health Service more than ever," commented David Pierpoint, Managing Director UK, Life Sciences and Healthcare at DHL Supply Chain. "Through the expertise and commitment of our teams and their drive to support frontline NHS workers and patients, we’ve helped get a new hospital open in a matter of days, alleviate pressure on the ambulance service and access much needed equipment."
DHL’s NHS procurement teams have also been helping with the sourcing of COVID-19 equipment and consumables for NHS Trust ICU’s and the Nightingale Field Hospital, which includes Ventilators, Patient Monitoring, Vascular Ultrasound, Mobile X-Ray, Laryngoscopes and CT Scanners. There is set to be phased deliveries for the new equipment over the next two months.
DHL’s Patient Transport team will also offer extra non-emergency ambulance services to patients diagnosed with COVID-19. For example, this would include those cared for in the community with kidney disease, who are particularly at risk, are being collected and taken for renal dialysis three times a week.
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Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.