DHL Supply Chain partners with Shopee in Thailand
Under the terms of the agreement, DHL Supply Chain will extend its logistics support to include the transportation of large and bulky items directly to its customers.
Kevin Burrell, CEO DHL Supply Chain Thailand Cluster, commented: “Our partnership with Shopee extends beyond logistics. We see ourselves as a strategic partner who can provide a full range of end-to-end services from warehousing to handling and delivering white goods.
“With DHL’s innovative technology that is integrated throughout our warehouse and transport services, I am convinced that we are best placed to manage the increased volume with ease and demonstrate our value in ensuring that all of Shopee’s customers receive the best shopping experience.”
Shopee is a leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, offering customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
E-commerce is quickly becoming a popular choice for savvy shoppers in Thailand as they expect to receive their purchases in excellent condition and on time. The total value of Thailand’s business-to-consumer sector is anticipated to be around US$5.5bn this year, up by about 14% in comparison to 2019.
Under the terms of the deal, DHL Supply Chain will leverage its expertise to ensure products sold on Shopee are delivered to customers seamlessly.
Eric Bui, Head of Operations, Shopee (Thailand), added: “With online shopping growing day by day in Thailand, it is our priority to consistently provide a seamless shopping experience for our users, from the moment they go online, to the purchase, and then delivery.
“That is why we teamed up with a world-class expert. DHL’s wealth of experience and innovative systems exceeded our expectations from day one, ensuring that we continue to maintain our good reputation with our users. With the previous Shopee double date campaigns, we encountered a spike in demand but DHL was able to meet our customers’ expectations, which made the campaign a resounding success. They will once again be an important partner for us during the Shopee 10.10 Brand Festival.”
FedEx is Reshaping Last Mile with Autonomous Vehicles
FedEx is embarking on an expanded test of autonomous, driver-less delivery vehicles to develop its last-mile logistics.
The US logistics firm piloted autonomous vehicles from Nuro in April this year, and the pair will now explore that further in a multi-year partnership. Cosimo Leipold, Nuro’s head of partnerships, said the collaboration "will enable innovative, industry-first product offerings that will better everyday life and help make communities safer and greener".
FedEx will explore a variety of on-road use cases for the autonomous fleet, including multi-stop and appointment-based deliveries, beyond the boundaries mass movement of goods from A-B. The logistics company says the exponential growth in ecommerce is spurring its experimentation in new autonomy solutions, both in-warehouse and on-road.
“FedEx was built on innovation, and it continues to be an integral part of our culture and business strategy,” said Rebecca Yeung, vice president, advanced technology and innovation, FedEx Corporation. “We are excited to collaborate with an industry leader like Nuro as we continue to explore the use of autonomous technologies within our operations.”
The changing role of couriers
Unlike structured delivery networks, operating under long-term partnerships and contracts, agility is where couriers deliver true value - and their ability to deftly solve last-mile fulfilment has most acutely been felt during the pandemic. For the billions of people around the world forced to stay at home to protect themselves and their communities from the spreading COVID-19 virus, couriers have been a constant. They may have been the only knock at the door some people experienced for weeks or months at a time.
But the last-mile has been uprooted by a boom in ecommerce, a shift that has been most apparent in the UK, US, China and Japan, according to the Global Parcel Delivery Market Insight Report 2021 by Apex Insight. These are markets with dominant economies and populations used to running their lives with a tap of a screen or double-click of a mouse.
“Getting last mile delivery right has long been a challenge for retailers,” says Kees Jacobs, Vice President, Consumer Goods and Retail at Capgemini. “In 2019, 97% of retail organisations felt their last-mile delivery models were not sustainable for full-scale implementation across all locations. Despite increasing demand from customers, companies were struggling to make the last mile profitable and efficient.”
Jacobs says that the pandemic alleviated some of these stresses in the short term. With no other option, consumers were understanding and tolerant, if not entirely happy, with longer delivery times and less transparent tracking. “But, as extremely high delivery demand continues to be normal, customers will expect brands to contract their delivery times,” he adds.
Last mile's role in ESG
Demand and volume weren’t the only things that have changed during the pandemic - businesses looked closer to home and as a result became more sustainable. Bricks and mortar stores were transformed from mini-showrooms to quasi-fulfilment centres. Online retailers and other businesses sought local solutions to ship more faster. In densely populated London, UK alone, Accenture found that delivery van emissions dropped by 17%, while Chicago, USA and Sydney, Australia saw similar emissions savings.