DHL launches GreenLink lead logistics provider service
DHL Freight is launching a global service under the new product name GreenLink, consolidating DHL Freight's current and future LLP accounts across the world, leveraging the expertise from dozens of customers on three continents.
"DHL Freight already has a best-in-class LLP product portfolio with the global backing and know-how that only one of the leading logistics companies in the world can provide,” said Amadou Diallo, CEO of DHL Freight. “Bringing them all together under one, neutral GreenLink name will allow us to marry the global know-how with the local teams that understand their respective markets and customer requirements.
“This allows DHL Freight to offer a unique LLP service in the market place that is second to none."
LLP is the complete management and physical execution of DHL Freight customers' logistics processes and transportation requirements, improving customers' supply chains by providing logistics optimisation and transportation requirements tailored to specific customer needs through reduced lead times, improved cash flow, and compliance.
Utilising a stringent due diligence process in collaboration with the customer to determine if there is potential for optimisation; savings range in the double-digit percentage points over the course of the contract. As a natural result of this process, customers also benefit from an improved carbon footprint, as transport routes will be optimised.
DHL Freight currently has some 60 LLP customers across Europe, the US and Asia and GreenLink will use a state-of-the-art, proprietary transportation management system called Plato to support its LLP service.
It offers a host of LLP services, which are modular in nature and are customised based on customer needs. Services include transportation procurement, freight audit and payment, transportation and carrier management to network design and consultation.
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.