DHL introduces unique carbon reporting feature
DHL Global Forwarding, Freight, has become the first in the industry to offer a automatic tracing application on CO2 emissions; an automatic carbon footprint reporting feature as part of its track and trace system
The air and ocean freight specialist within Deutsche Post DHL and one of the leading providers of road freight services in Europe, is expanding its green service portfolio with the new feature.
From October 1, customers are able to see the carbon footprint of their shipments within DHL’s web based services ‘DHLi Public Tracking’ and ‘Active Tracing’. The reporting service automatically appears in the system and the customer system complies with norms and latest industry standards.
Roger Crook, CEO DHL Global Forwarding, Freight, said: “More and more customers demand a precise calculation of their individual carbon emissions when shipping goods. The European Standard and the new regulation by the French government on the calculation of greenhouse gas emissions for transport services further add to this trend. By implementing the report feature in our already existing tracking tools, we get ahead of competition and offer our customers individual reports that are easy to access.”
To receive individual carbon footprint statements of their shipments via ‘Track & Trace’ or via ‘Active Tracing’, customers have to enter their shipment ID and click on the CO2 footprint button. The system will then provide the user with an individual carbon emissions notification.
The data is compliant with the European Standard EN 16258, which was developed by the European Committee for Standardization, as well as the new French Decree 2011-1336, which came into effect today.
France has its own reporting scheme, as the French government significantly increased environmental protection regulations following the environmental summit Grenelle de l’environnement in Paris in 2011. The French decree provides a mandatory carbon reporting scheme for transports from, to and within France.
DHL Global Forwarding, Freight offer a range of green services , including Carbon Reports, the Carbon Dashboard (a supply chain efficiency visualization and simulation tool) as well as customer specific optimization projects.
The carbon footprint tracing feature offers customers transparency on the environmental impact of their transports. In addition and to achieve more detailed information for their transport management, they can receive a consolidated carbon report upon request
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.