Aug 18, 2020

DHL Freight: first fully sustainable premium LTL service

DHL
freight
Sustainability
Logistics
Sean Galea-Pace
2 min
Supply Chain Digital: DHL Freight has extended the coverage of Eurapid and has added a new feature to its premium less-than-truckload (LTL) product
DHL Freight has extended the coverage of Eurapid and has added a new feature to its premium less-than-truckload (LTL) product...

The service is now covered by 95% of all business addresses within 25 countries in Europe. As well as an improved same-day pick-up and pre-12 delivery service. An additional pre-10 delivery option is now also available in defined zip-code areas.

In addition, all services booked via Eurapid are now fully climate neutral. The carbon emissions caused by Eurapid shipments are fully offset in recognised climate protection projects, providing customers certified climate neutralisation of their shipment without extra costs.

“With continued growth in global trade there is a growing need for environmentally friendly solutions. To remain ahead of our competitors, protecting the environment and acting sustainably is key along the entire supply chain. DHL Freight Eurapid provides our customers a green state-of-the-art premium LTL service for their road freight shipments,” says Uwe Brinks, CEO DHL Freight. “However, the new features are just another proof for our engagement to offer the highest possible level of quality, speed and reliability within our services while improving our ecological footprint. In line with our 'Mission 2050 - Zero Emissions', we are already able to fully offset emissions and offer certified climate neutralization of all shipments via Eurapid.”

The DHL Freight Eurapid service is built on the backbone of the Freight Euroconnect network. With over 2,000 daily international line hauls across Europe, the network stands for a seamless, cost efficient door-to-door service. Through the update of Eurapid, DHL Freight can offer their customers fully climate neutral shipping. The green option is automatically included in all services at no extra cost. 

The amount of CO2 emissions produced during the handling and transport of a shipment, including upstream emissions from energy provision, is calculated using a verified measurement process. To offset these emissions, carbon credits are bought from recognised climate protection projects that reduce the amount of CO2 emission in the atmosphere. With this initiative, DHL Freight wants to contribute to a certified climate neutralisation along the customer’s supply chain. 

DHL Freight Eurapid provides prioritised handling and scheduled door-to-door delivery daily that guarantees fast and reliable deliveries to 25 countries. As a result, the service connects the main economic areas in Europe with a day-definite service that represents over 95% of all business addresses. DHL Freight Eurapid ensures priority treatment of shipments and offers customers short and reliable delivery times. The availability of the same-day pick-up service and the pre-12 delivery option has been increased. Similarly, the service for shipments up to 2,500kg compiles also the value-added service pre-10 delivery in defined zip-code areas. The enhancements are available as of August 2020.

Image: Deutsche Post DHL Group 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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