Sep 29, 2020

DHL decarbonises all LCL ocean freight shipments globally

DHL
LCL
freight
Sean Galea-Pace
2 min
DHL decarbonises all LCL ocean freight shipments globally
DHL Global Forwarding has announced it will be neutralising the carbon emissions of all its LCL ocean freight shipments from the 1st January 2021...

Considered one of the leading ocean freight forwarders globally, DHL is committed to leading the switch to clean and sustainable sea freight transport and becomes the first logistics service provider to offer a fully climate neutral ocean freight shipments without extra costs.

The organisation’s new green service is an important step on Deutsche Post DHL Group’s journey towards achieving zero emission logistics, and it also helps allow its customers to reduce their carbon footprint. At no extra cost to the customer, the heavy oil that would usually be used is replaced with sustainable marine biofuel onboard a preselected container vessel.

“To fight against climate change, the transport sector needs true decarbonization. For us at DHL Global Forwarding, sustainable fuel solutions are the key lever to change the fuel mix and ultimately reduce carbon emissions in ocean freight,” commented Tim Scharwath, CEO at DHL Global Freight Forwarding. “This is why we have taken the decision to neutralize the carbon emission of all our LCL shipments. Even though we are in unprecedented times, due to the ongoing pandemic, we have to make sure that climate protection and sustainability efforts remain at the forefront.”

In addition, DHL Global Forwarding has a GoGreen carrier evaluation programme which enables the freight forwarder to give preference to carriers with strong environmental performance.

Deutsche Post DHL Group has been exploring renewable fuels as a key lever to minimise ocean freights’ impact on the environment. Key criteria in evaluating the suitability of renewable fuels are that they are produced sustainably and don’t compete with other needs, such as food production for land use. Following strict sustainability standards, the waste-based biofuels must meet the requirements to be qualified as the cleanest biofuels around on the market.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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