May 17, 2020

DHL becomes first international logistics provider to introduce AAV drone delivery service in China

Supply Chain
Sean Galea-Pace
2 min
The Germany-based courier giant, DHL, has become the first international logistics provider to unveil an autonomous aerial vehicle (AAV) drone delivery...

The Germany-based courier giant, DHL, has become the first international logistics provider to unveil an autonomous aerial vehicle (AAV) drone delivery service in China, according to Supply Chain Dive.

The firm rolled out an exclusive, eight-kilometre drone delivery route for a customer based in Guangzhou, China. The trip now takes just eight minutes and produces a fraction of the overall carbon footprint, having previously took around 40 minutes one-way by car or truck.

It has been revealed that DHL is partnering with EHang for the flights, which use the company’s latest Falcon series AAV, set to carry parcels which weigh up to five kilograms. In order to help the drone navigate a range of different environments autonomously, the drone is equipped with vertical take-off and landing capabilities such as AI and smart sensing technologies.


DHL hopes drone delivery will substantially reduce the high level of risk, time and expense to it takes to transport goods to customers living in rural areas of the country that aren’t easily reached by truck or standard air shipping modes.

It is expected that following the pilot, DHL want to continue its relationship with EHang and introduce the next generation of drones which have the capabilities to handle more weight and travel further distances.

DHL’s presence in China is aligned with its strategic goal of enabling 30% of its revenue from emerging markets by 2020.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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