Coyote Logistics continues rapid ascension
It’s difficult to successfully run a start-up company in the current economic environment, let alone a logistics company.
Don’t tell that to Jeff Silver, the CEO of Coyote Logistics, one of the fastest growing supply chain companies in the world. The company received a visit from Chicago Mayor Rahm Emanuel yesterday to announce Coyote will add 400 new positions in 2012.
“Coyote is an example of the best that Chicago has to offer; a cutting-edge firm that hires talented young people and gives them opportunities to advance and contribute to the City’s business fabric,” said Mayor Emanuel. “I’m pleased that Coyote continues to grow in Chicago and attract talented people to work and live here.”
Coyote uses technology and relationships with a dense network to move massive amounts of freight across North America by linking shippers with available transportation capacity. Coyote is focused on reliability and ensuring that every load it takes gets delivered on time without issue, no excuses.
“We’re ecstatic that more customers decide to entrust us with their transportation and supply chain needs every day, and that the City of Chicago, this neighborhood, and this building provide us with a perfect environment in which to fulfill those needs,” said Silver, Coyote Founder and CEO. “Our people are our only asset, and our people love this area and the building. This is the right place to add 400 more next year,”
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The positions will be across the breadth of Coyote’s work, focused on sales, operations, and technology.
Coyote’s mission is to identify and leverage the most efficient mode of transportation for every shipment, every time it moves. And carbon emissions are a big part of that equation. Last year, Coyote eliminated 5.5 million empty miles from our highways – which equates to 10,000 tons of carbon that did not enter the atmosphere. The company plans to double that in 2012.
“Until we have a viable substitute for the internal combustion engine, fossil fuel based transportation is a fact of life in the United States and necessary for economic growth,” said Chris Pickett, Coyote Chief Strategy Officer. “Coyote aims to help the shippers and carriers in their network get the most out of every gallon of diesel they do burn, effectively avoiding the carbon emissions otherwise spent on empty miles.”
Edited by Kevin Scarpati
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.