May 17, 2020

Cool Logistics Asia returns to Hong Kong

2nd Cool Logistics Asia
logistics event
logistics Hong Kong
logistics Asia
Lucy Dixon
2 min
Cool Logistics Asia returns to Hong Kong
The secondCool Logistics Asia congress in Hong Kong takes place in September, attracting global logistics operators keen to tap into Asias leading marke...

The second Cool Logistics Asia congress in Hong Kong takes place in September, attracting global logistics operators keen to tap into Asia’s leading market for perishable product logistics.

Alex von Stempel, Managing Director, Cool Logistics Resources, commented: “Cool Logistics Asia has become the new focal point for global logistics operators ready to tap into Asia’s leading market for perishable products covering fruit and vegetables, flowers, meat, chocolate and of course also seafood.”

Key speakers this year include: Simon Pearson, Founder and Managing Director, Simon Pearson and Associates and Li Haloun, Senior Planner of Fresh Cold Chain, from e-commerce giant JD.com. Pearson has had many years experience in senior logistics and supply chain leadership roles with Asda Walmart. He will be joined by airfreight specialist Clive Lawrence, General Manager, World Food Logistics, Isabella Hu, Global Sales Division, Cosco Container Lines, Raul Saca Reefers Director at Maersk Line and Gabriel Figueroa of Shanghai-based GlobalShang International LLC.

Subjects covered by the speakers range from the latest initiatives for tackling food safety in China, the implications of the changing spot market for bananas and its implications on shipping patterns to the realignment of container shipping alliances and new opportunities for Less than Container Load shipments (LCL) for both fresh and frozen commodities.

One brand new topic includes a study on the impact of new widened Panama Canal as well as the Suez Canal on perishable trade flows now lapping the shores of Asia. Fresh produce trade flows originating from various Latin American countries as well as Europe are bound to affect intercontinental shipping schedules.

The 2nd Cool Logistics Asia will be held on 7 September 2016 at the AsiaWorld-Expo in Hong Kong.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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