May 17, 2020

Collaboration is key to influence legislation during Brexit negotiations, says MetaPack CEO

Brexit
Dale Benton
2 min
Collaboration is key to influence legislation during Brexit negotiations, says MetaPack CEO
Patrick Wall, CEO at MetaPack, the global leader in eCommerce delivery management, yesterday openedThe Delivery Conference 2017,by calling for theindust...

Patrick Wall, CEO at MetaPack, the global leader in eCommerce delivery management, yesterday opened The Delivery Conference 2017by calling for the industry to collaborate to influence future legislation during the Brexit negotiations.

He said that it would become a priority to push for acceptable de minimis levels and invited all interested parties to join MetaPack and campaign as a single, strong voice.

In his keynote speech at the annual event, he also appealed for retailers, brands and delivery partners to embrace open, integrated technology platforms that would support a common goal of meeting increasing customer expectations.

The conference, which took place in London, attracted over 1300 UK and international delegates drawn from across the retail and delivery spectrum.

Winners of the Delivery Excellence Awards were announced during the event. These have been designed to recognise innovation and outstanding performance. The winners were as follows: Best Customer Experience – On the Dot; Best Use of Returns – ASOS; Best Cross Border Initiative – ASOS; Best Use of Innovation (Carrier Group) – DPD; and Best Use of Innovation (Market Group) – What3Words.

Delegates packed into the presentation theatres which focused on eCommerce and Customer Experience; Logistics and Carriers; Solutions; Returns and International Cross-Border.

Amongst the high profile industry speakers were Olga Bressers, Director Omni-Channel Models Development at Adidas; Meifang Chen, International Business Development at Alibaba Group; Brody Buhler, Global Managing Director, Post & Parcel Industry at Accenture; Boohoo.com’s CEO, Carole Kane; Bertrand Bodson, Chief Digital & Marketing Officer at  Sainsbury's Argos; Richard Pugh, Head of Logistics at M&S; Duncan Kendal, Supply Chain Director at Wickes; Catherine Faiers, Chief Operating Officer at Addison Lee; DPD UK’s CEO Dwain McDonald; and Patrick Gallagher, CEO at On the Dot.

The Delivery Conference, which this year attracted 46 sponsors and exhibitors, also gave visitors the opportunity to visit key innovators in logistics, retail and technology on the exhibition floor for face to face discussions. 

“This one day event packs a heavy punch when it comes to delivering information, insight and inspiration,” commented Chris Hoskin, Head of Marketing at MetaPack.

 “Delegates have enjoyed presentations from leaders in the retail, brand and carrier sectors designed to provide powerful food for thought, and they have had the opportunity to discuss the themes and events that are influencing us not just now, but into the future.”  

 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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