C.H. Robinson releases new Navisphere platform
C.H. Robinson has introduced a new version of Navisphere® the next version of the company’s single global technology platform.
The new platform promises to provide end-to-end visibility, consistent business processes and strategy driven business intelligence around the world, catering to ‘increasingly sophisticated supply chain requirements across shippers of all sizes’, according to an online statement released by the company.
The software is already used by C.H. Robinson employees, customers, and service providers to manage global transportation and sourcing activities at one of the world’s largest transportation and logistics companies.
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According to the developers, the release of Navisphere brings significant improvements to online tools for C.H. Robinson customers. The updates to Navisphere online access include a modernised user interface, streamlined access to business-critical data, and customisation to support customer requirements across global workflows.
The platform also allows customers to leverage C.H. Robinson's technology investments and gain access to a centralised network of more than 100,000 supply chain partners without the need to integrate with each provider individually.
By integrating with a shipper's ERP system, Navisphere automates workflows between transportation and business operations and provides visibility to global transportation across all modes. This gives customers greater control over their supply chain activities and accelerates proactive problem resolution.
"Navisphere allows companies of all sizes to take advantage of the latest technology architecture C.H. Robinson has to offer," said Tom Mahlke, chief information officer at C.H. Robinson. "Navisphere provides tools that are easy to use and intelligence that gives businesses the opportunity to follow through on their supply chain strategies."
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.