May 17, 2020

CEVA Logistics bolsters presence in Asia

CEVA Logistics
Asian logistics
Vietnam
Global SCM
Admin
2 min
The company see North Vietnam as a key growth region
Follow @SamJermy and @SupplyChainD on Twitter.CEVA Logistics, a leading global supply chain management company, announced its expanded presence in Vietn...

Follow @SamJermy and @SupplyChainD on Twitter.

 

 

CEVA Logistics, a leading global supply chain management company, announced its expanded presence in Vietnam with a new CEVA Logistics branch office in Hanoi, located at Cau Giay District.

The new branch office in Hanoi will handle the full range of supply chain and logistics services including air freight and ocean freight, contract logistics, warehousing and distribution, local transportation and other domestic value added services.

CEVA’s established presence in Ho Chi Minh and now in Hanoi underscores the company’s commitment to grow and expand in Vietnam to better serve its customers.

Nelson Chow, CEVA Managing Director for Vietnam, said: “We are excited to tap into the opportunities for growth in North Vietnam. The Hanoi branch office is jointly set up with CEVA’s local partner, ITL Group, a market leader in transportation logistics and Aviation services in Vietnam and Indochina.

“CEVA’s strong global network and supply chain capabilities, backed by ITL Group’s local knowledge and expertise, enable us to realise our goal to be a logistics provider of choice in the market.”

North Vietnam has seen rapid growth in recent years with many multinational companies setting up operations, manufacturing and increased trading activities which require logistics and supply chain support.

Significant investments in developing the infrastructural connectivity in and outside of Hanoi with new highways, new airport and seaport connections have helped to position northern Vietnam as a key growth region within South East Asia.

Troy Shortell, CEVA’s Executive Vice President of East Asia said: “Expanding our presence in a fast emerging market like Vietnam is part of our overall growth strategy for the Asia Pacific region.

“Vietnam’s location between Southeast Asia and China, is an ideal gateway for us to support our customers’ logistics and transportation needs as we see increasing intra-Asia trade.”

CEVA, is one of the world’s leading non-asset based supply chain management companies with approximately 44,000 employees in more than 170 countries. For more information, please visit www.cevalogistics.com

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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