May 17, 2020

Cali says no more slavery for real

California
human trafficking
Slavery
Supply Chain
Freddie Pierce
2 min
Slavery takes a welcome hit
January 1st of this year marked the beginning of Californias new supply chain transparency law, intended to stamp out human trafficking in the state. T...

January 1st of this year marked the beginning of California’s new supply chain transparency law, intended to stamp out human trafficking in the state.

The legislation mandates that very large companies provide detailed information about their supply chain and make good faith efforts to eradicate human rights abuses in their factories and warehouses.

In the competitive world of supply chain management, human trafficking has become a disturbing staple of large industry operation.  Californian companies looking to undercut their competitors have sometimes resorted to alliances with cutthroat overseas suppliers, whose practices sometimes include human trafficking – a post-globalization term for effective slavery.

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Victims often find themselves physically and sexually abused, exploited, and denied basic freedoms.  Activist efforts dating back decades have sought to eliminate the practice, and California’s recent legislation is a triumph for the cause.

In practice, however, many legitimate companies find themselves scrambling to provide the kind of transparency the law demands.  For some, problems will be discovered for the first time.  For others, compliance will be a matter of proving that the problems don’t exist.

Larger companies, whose supply chain the law primarily targets, have such complex and multi-sourced supply chains that the law is likely to educate the community about the details of their practices.  It should shine a welcome light on what is often an unexplored area of global business.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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