Bringg report covers State of Last Mile Logistics 2021
The growing demand for ecommerce has seen companies focusing more on last-mile logistics.
Leading supply cloud platform provider, , has released its report, which covers some of the goals companies are setting to improve their last-mile operations and the solutions they are putting in place.
The insights for the report were gathered from 200 logistics leaders, with a workforce between 200 - 50,000 employees.
Key findings from the report:
- 88% of leading logistics companies in the UK consider their sustainability practices to be of ‘high’ or ‘very high’ importance.
- 74% of US logistics leaders also consider sustainability practices to be very important.
- 53% of those surveyed have requested real-time end customer visibility tools, while only 18% have them.
- 54% of survey respondents say they are focused on incorporating automation to improve customer service processes, and 41% already have.
- 20% say they have stopped using automated or self-scheduling systems due to cost, while 61% say it's their top priority.
- 64% are working on premium service plans to increase business through last-mile logistics.
Customer Services Automation
One of the processes where automation can make a significant impact is customer services.
Key findings from the report suggest the majority of logistics providers see automation as a priority.
However, the report also highlights some of the barriers that have prevented companies from scaling up their last-mile operations.
41% of the survey respondents said that outdated business processes and manual operations hindered their ability to improve the end of delivery process.
"This past year has forced retailers and service providers to assess their supply chain agility and resilience," said Guy Bloch, CEO at Bringg.
"While they want to take advantage of growing opportunities in the world of ecommerce, they are challenged by legacy systems, limited visibility and high operational costs. In 2021, we look forward to providing retailers and logistics providers cloud-based delivery and fulfilment solutions that digitise, automate and orchestrate their logistics operations. With greater visibility and control, they, in turn, can deliver better experiences to their customers."
DHL Claim Multi-Sector Collaboration Key to Fighting COVID
Since January, global logistics leader DHL has distributed more than 200 million doses of the COVID vaccine to 120+ countries around the globe. While the US and UK recently rolled out immunisation plans to most citizens, countries with less developed infrastructure still desperately need more doses. In the United Arab Emirates (UAE), which currently has one of the highest per-capita immunisation rates, the government set up storage facilities to cover domestic and international demand. But storage, as we’ve learned, is little help if you can’t transport the goods.
This is where logistics leaders such as DHL make their impact. The company built over 50 new partnerships, bilateral and multilateral, to collaborate with pharmaceutical and private sector firms. With more than 350 DHL centres pressed into service, the group operated 9,000+ flights to ship the vaccine where it needed to go.
With new pandemic knowledge, DHL just released its “Revisiting Pandemic Resilience” white paper, which examined the role of logistics and supply chain companies in handling COVID-19. As Thomas Ellman, Head of Clinical Trials Logistics at DHL, said: “The past one year has highlighted the importance of logistics and supply chain management to manage the pandemic, ensure business continuity and protect public health. It has also shown us that together we are stronger”.
Multisector partnerships, DHL said, enabled rapid, effective vaccine distribution. While international scientists developed a vaccine in record time—five times faster than any other vaccine in history—manufacturers ramped up production and logistics teams rolled out distribution three times faster than expected. When commercial routes faced backups, logistics operators worked with military officers to transport vaccines via helicopters and boats.
In the UAE, the public-private HOPE Consortium distributed billions of COVID-19 doses to its civilians as well as other countries in need by partnering with commercial organisations such as DHL. For the first time, apropo for an unprecedented pandemic, logistics companies made strong connections with public health and government.
“While the race against the virus continues, leveraging the power of such collaborations and data analytics will be key”, said Katja Busch, Chief Commercial Officer DHL and Head of DHL Customer Solutions & Innovation. “We need to remain prepared for high patient and vaccine volumes, maintain logistics infrastructure and capacity, while planning for seasonal fluctuations by providing a stable and well-equipped platform for the years to come”.
How Do We Sustain Immunisation?
By the end of 2021, experts estimate that we need approximately 10 billion doses of vaccines—many of which will be shipped to areas of the world, such as India, South Africa, and Brazil, that lack significant infrastructure. This is perhaps the greatest divide between countries that have rolled out successful immunisation programmes and those that have not. As Busch noted, “the UAE’s significant investments in creating robust air, sea, and land infrastructure facilitated logistics and vaccine distribution, helping us keep supply chains resilient”.
Neither is the novel coronavirus a one-time affair. If predictions hold, COVID will be similar to seasonal colds or the flu: here to stay. When fall comes around each year, governments will need to vaccinate the world as quickly as possible to ensure long-term immunisation against the virus. This time, logistics companies must be better prepared.
Yet global immunisation, year after year, is no small order. To keep reinfection rates low and slow the spread of COVID, governments will likely need 7-9 billion annual doses of the vaccine to meet that mark. And if DHL’s white paper is any judge of success, multi-sector supply chain partnerships will set the gold standard.