May 17, 2020

Brazilian Congress approve port investment programme

Freddie Pierce
2 min
Brazil has 34 major ports
The Brazilian Congress has approved plans to open up its ports to private investment, in a bid to modernise facilities and reduce overcrowding. The leg...

The Brazilian Congress has approved plans to open up its ports to private investment, in a bid to modernise facilities and reduce overcrowding.

The legislation aims to make it easier to hire skilled foreign workers and lifts restrictions on the building of private ports in order to spur economic growth, yet may still change pending approval by President Dilma Rousseff.

Brazilian port terminals charge some of the world's highest prices to move goods; a state which partially stems from labor agreements, red tape, taxes and lack of competition between terminals.

According to reports by the Associated Press, the legislation eliminates a rule that forces private companies with their own terminal to handle only their own cargo. Part of a government investment plan which aims to prevent bottlenecks which damage the country’s exports, the initiative will invest 54 billion reals (USD$27 billion) to improve the competitiveness of Brazilian exports.

Brazil currently conveys 95 percent of its foreign commerce through 34 major ports, which the government claims are unprepared to handle a potential quadrupling of traffic to nearly a billion tonnes a year by 2030. Currently, ports in the southeast are working at nearly 100 percent capacity, with those in the rest of the country expected to be saturated by 2016.

Last week, the government's official gazette published new measures that reduce the paperwork foreigners need to go through to obtain visas for temporary or permanent work permits.

The changes which were approved by the National Immigration Council, make life easier for companies in need of skilled labor.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.


Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 


For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 


What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 


  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 


Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 


Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 



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