May 17, 2020

Bahrain Air Show opens amid controversy

Supply Chain Digital
Bahrain Air Show
Boeing
Airbus
Freddie Pierce
3 min
Violence and protest crackdowns have made Western nations wary of the Bahrain Air Show, which country officials hope will restore business confidence
Trying to follow up on its modestly successful 2010 inauguration, the second Bahrain Air Show kicked off today, marking the first time the Gulf island...

Trying to follow up on its modestly successful 2010 inauguration, the second Bahrain Air Show kicked off today, marking the first time the Gulf island kingdom has hosted a major international event since violent protests began last year.

Already, the Bahrain Formula One Grand Prix and Volvo Golf Championship were canceled in 2011, so state officials are eager to show the wary West that the country is still a stable place to do business.

Notable plane manufacturers like Boeing, Airbus, Bombardier and Embraer are attending the Bahrain Air Show, while defense contractors like Lockheed Martin are also currently attending.

The show is crucial for Bahrain as a whole, as the Middle East nation relies heavily on investments from logistics and supply chain-related companies. Unlike other countries in the area, Bahrain does not possess large oil reserves, and relies mostly on its business-friendly reputation to draw foreign investment.

“The on-going political problems in Bahrain mean that the show is unlikely to be as successful as the Bahrainis would like it to be,” said Michael Stephens, researcher at Qatar-based Royal United Services Institute for Defence and Security Studies, in an interview with Reuters.

“Bahrain relies on its reputation as a good place to do business to survive -- they do not have much oil or material resources. The air show needs to be a success for them to revive their international reputation.”

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The Sunni-led state has had trouble overcoming opposition rising from the Shi’ite Muslim majority population, where many of the demonstrations and marches have turned violent in recent months.

According to estimates, the unrest has cost the nation’s economy roughly $2 billion.

Crackdown on the protests drew criticism from all over the world, and led to the UK and United States imposing arms sale restrictions to Bahrain. With other nations in the area eager to step in should armament deals with Bahrain fall through, Western countries have had no problems finding replacement investors.

“There's fierce competition out there to grab deals from Saudi Arabia, UAE and other Gulf countries looking to strengthen their force,” Riad Kahwaji, chief executive of Dubai-based think tank INEGMA, told Reuters.

“These companies will be at the air show not for Bahrain but for their neighbors like Saudi Arabia and UAE.”

Whatever happens at the Bahrain Air Show this weekend, it’s clear that the event is critical not only to the host nation, but to Middle Eastern neighboring countries as well. Companies that work in the supply chain space should be sure to follow the happenings at the show closely.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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