May 17, 2020

ATA honoured by EPA for SmartWay progress

SmartWay
ATA
ETA
US
Freddie Pierce
2 min
The ATA were among seven other winners
The American Trucking Association (ATA) has been honoured by the US Environmental Protection Agency as one of seven winners of the 2013 SmartWay Affili...

The American Trucking Association (ATA) has been honoured by the US Environmental Protection Agency as one of seven winners of the 2013 SmartWay Affiliate Challenge Awards.

The SmartWay Affiliate Challenge aims to recognize SmartWay Affiliate partners that have initiated and executed exceptional recruiting, promotional and marketing activities in support of shared goals to reduce truck emissions and improve freight efficiency.

"Increasingly, companies are becoming cognizant of their carbon footprint and reducing greenhouse gases," said ATA President and CEO Bill Graves, "however, fuel efficiency has always been of critical importance for trucking and ATA, which is why our participation in EPA SmartWay is a no-brainer. We're proud of our history with the program and honored to be recognized with so many other leaders in improving freight sustainability."

ATA was honored for recruiting 14 fleets with nearly 2,700 trucks to join the SmartWay Transport Partnership and for promoting SmartWay's benefits to its members and to policymakers.

"I commend American Trucking Associations for promoting sustainable transportation to their members through the SmartWay Transport Partnership," said Christopher Grundler, Director of the Office of Transportation and Air Quality, EPA. "The level of commitment, enthusiasm and creativity demonstrated by this year's honorees are helping us achieve our mutual goals for cleaner air and a more sustainable transportation supply chain."

About SmartWay

EPA launched SmartWay in 2004 to help businesses improve the sustainability of their freight supply chains. Today the Partnership consists of nearly 3,000 Partners, representing a cross section of the freight supply chain industry. As of today, SmartWay Partners have saved 65 million barrels of oil. This is equivalent to taking over 5 million cars off the road for an entire year. SmartWay's clean air achievements (28 million metric tons of carbon dioxide so far) help protect the health and well-being of citizens while contributing to our nation's economic and energy security.

American Trucking Associations is the largest national trade association for the trucking industry. Through a federation of 50 affiliated state trucking associations and industry-related conferences and councils, ATA is the voice of the industry America depends on most to move our nation's freight. 

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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