ARC select Snapfulfil to support their rapid growth
Synergy North America, a global provider of Software-as-a-Service (SaaS), announced America’s Remanufacturing Corporation (ARC) has selected Snapfulfil warehouse management system to manage its reverse logistics and remanufacturing operation based in Augusta.
The Snapfulfil WMS will provide ARC clients with robust inventory control, reporting capabilities, enable seamless receiving and order processing, fulfillment, and improved inventory visibility.
ARC’s growth has been explosive: Two years ago the company had 15 employees and one facility. Today the company employs over 190 employees and manages four facilities specializing in the returns and remanufacturing of household brands such as Hoover, Dirt Devil, and Electrolux.
The company’s fast growth and ability to adapt to changing customer requirements were key drivers in its search for a WMS system that it could implement quickly. Mark Branum, CEO of America’s Remanufacturing, said: “We have been growing quickly and we’re proud to be bringing jobs back to Augusta, GA.
“We needed a warehouse management system that could support our rapid growth, sustain a low cost of ownership, and support new channels like ecommerce. Snapfulfil’s No Cap Ex cloud-based WMS will scale with our business and allow us to develop new business opportunities without having to build out an IT department to support the application. We can invest in our future growth.”
Gavin Clark, CCO, said: “With a cloud-based WMS, Snapfulfil maintains and provides the application and hardware infrastructure. ARC will access the WMS via a Web browser and supplied HHTs, gaining the functional benefits and speed-to-value of a Tier 1 WMS without the capital expense, hardware costs or IT resources typically needed to support an on-premise system.
“Our highly adaptable WMS supports high-volume can deploy in days, not months or years. No more flying platoons of overpriced consultants around the country to deliver Tier 1 Functionality. Snap fulfil WMS allows companies to ramp up quickly and cost effectively while enjoying a low total cost of ownership that leads the SaaS WMS industry.”
Snapfulfil is a proven SaaS/Cloud Warehouse Management Solution (WMS), built exclusively for the web, based on over 35 years of WMS experience. For additional information, visit http://www.snapfulfil.com
Cainiao Network Launches Customer-Centric Logistics
As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.
Who Is Cainiao?
According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00.
For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’.
What’s Part of the Upgrade?
Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments:
- Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions.
- Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture.
- Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency.
- Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311).
Where is the Company Headed?
From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’.
Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’.