May 17, 2020

Apple Does the Right Thing

Apple
Foxconn
labor conditions
ecology
Freddie Pierce
2 min
That's it.
The news that Apple's Chinese supplier - and manufacturing behemoth - Foxconn will be dramatically improving the way it treats its employees is abo...

The news that Apple's Chinese supplier - and manufacturing behemoth - Foxconn will be dramatically improving the way it treats its employees is about as good as it gets for activists looking to take a bow. No doubt there were many factors that led to the decision, but those who participated in the passionate Change.org protest can rightly feel that, at the very least, they complained at the right time.

Aside from the millions directly affected by the change, Apple and Foxconn's prestige in their respective communities means the decision is likely to have a broad impact on the future of outsourcing - on both sides of the sea.

SEE RELATED STORIES FROM THE WDM CONTENT NETWORK:

·         Apple Does the Right Thing

·         Did Steve Jobs’ Death Shine a Light on the Supply Chain?

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Supply chain managers can expect a more sustainable, dignified approach to people management from their developing world hosts, leading to more integrated business methods.

Meanwhile, the families who will be raised out of effective poverty by the reforms will suddenly find themselves able to participate more fully as economic actors, using their purchasing power and preferences to effect the global cultural landscape as they never have before.

These reforms have the long-term echo potential to make a richer, freer, more open Chinese community - and bring about a more responsible, prosperous, and sustainable supply chain for the United States.

It's a virtuous cycle that's been a long time coming, but it was pretty simple from the beginning. For some reason, it's just never quite so easy to put it into practice.

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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