May 17, 2020

Agility to develop 40-acre distribution park in Ghana

Admin
2 min
Lake Bosumtwi, the only natural lake in Ghana
Follow @SamJermy and @SupplyChainD on Twitter.Agility, a leading global logistics and logistical infrastructure provider, has broken ground on construct...

Follow @SamJermy and @SupplyChainD on Twitter.

 

Agility, a leading global logistics and logistical infrastructure provider, has broken ground on construction of a distribution park on a 40-acre site in the Tema Port Free Trade Zone Enclave in Accra, Ghana.

The Agility Distribution Park, one of a series of logistics hubs that Agility is building across the African continent, will provide international standard logistics infrastructure to local, regional and global companies operating in Ghana.

The network of Agility Distribution Parks being developed across Africa will serve the growing requirements of Agility’s existing and new customers as they seek distribution facilities across the continent to meet the demands of the burgeoning growth in both the FMCG and commercial markets.

Speaking on this latest investment into the region, Geoffrey White, Agility CEO for Africa said: “Agility is a world leader in developing logistics parks around the globe and is committed to developing a network of quality distribution parks in Africa. By providing much needed import and export routes in and out of Africa, Agility Distribution Parks will help companies operate in Africa with the reliable, modern and secure infrastructure they need to grow their business.”

Agility Distribution Parks focus on providing undisturbed power, IT connectivity and security for tenants, creating an international platform from which companies can efficiently operate their businesses. Offering 2PL, 3PL and 4PL solutions, Agility operates its own warehouses and also designs and builds warehouses on its distribution parks for third parties.

White said: “Ghana is an attractive location to launch the network of new Agility Distribution Parks thanks to a long-term stable and transparent government, fast-growing GDP and increasing prominence as a regional commercial hub in West Africa.

Quality logistics infrastructure is a key driver of new foreign direct investment, stimulating improved trade flows, prosperity and job creation.”

The first phase of the park will be complete and operational in the last quarter of 2015, and when fully occupied will include 100,000 square metres of bonded and non-bonded warehouses with ancillary services.

Agility brings efficiency to supply chains in some of the globe’s most challenging environments. It is a publicly traded company with over $4.8 billion in revenue and more than 20,000 employees in over 500 offices across 100 countries.

For more information about Agility, visit http://www.agility.com/EN/About-Us/Pages/Press.aspx

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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