May 17, 2020

Agility and Rockfarm Supply Chain Solutions announce joint venture

Agility logistics services
Rockfarm Supply Chain Solutions
Freddie Pierce
2 min
ADS will meet domestic supply chain needs of Agility customers
Follow @SamJermy Follow @SupplyChainD Agility Logistics Solutions and Rockfarm Supply Chain Solutions have announced the formation of a joint venture...

 

Agility Logistics Solutions and Rockfarm Supply Chain Solutions have announced the formation of a joint venture, Agility Domestic Solutions (ADS). This new business division is focused on meeting the domestic supply chain needs of the customers of Agility.

Francesc Casamitjana, CEO of the Americas Region for Agility, said: “Agility has offered robust global logistics services to our chemical customers for over a decade and we want to continue to expand those same service capabilities to more chemical and traditional commercial accounts.

“Rockfarm Supply Chain Solutions allows us to provide domestic transportation management solutions with the level of detail and execution that our customers have come to expect.”

This new joint venture will offer clients a combination of Network Optimisation, Carrier Procurement, Shipment and Order Management, Freight Audit and Payment plus specialised and tailored logistics solutions for customers as required.

David Thorpe, Managing Director of ADS, said: “Our customers are under constant pressure to find domestic carriers and providers that meet their needs. Through this new JV, we can provide and manage these carriers to meet their service requirements at a lower cost,”

Agility is one of the world’s leading providers of integrated logistics. It is a publicly traded company with over $5 billion in revenue and more than 22,000 employees in 500 offices across 100 countries. They bring efficiency to supply chains in some of the globe’s most challenging environments.

Rockfarm CEO Todd Colin said: “We are excited to have Agility as our partner. Their focus on delivering service and value to the client closely aligns with our own. Together, we will be able to provide world-class logistics solutions on an integrated technology platform at a competitive price,"

Agility’s core commercial business, Global Integrated Logistics (GIL), provides supply chain solutions to meet traditional and complex customer needs.  For more information about Agility, visit http://www.agilitylogistics.com

Rockfarm Supply Chain Solutions is a worldwide supply chain management, technology, and consulting company. The company is headquartered in East Dubuque, IL. For more information about Rockfarm Supply Chain Solutions, visit http://www.rockfarm.com

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Jun 17, 2021

Cainiao Network Launches Customer-Centric Logistics

Cainiao
Alibaba
Logistics
Tmall618
3 min
Cainiao will focus on the customer experience in Singapore and Malaysia during its Tmall 618 Mid-Year Shopping Festival

As the logistics division of the Alibaba Group, Cainiao Smart Logistics Network has decided to provide its Southeast Asian customers with unsurpassed service during its annual shopping festival. Based on customer feedback surveys, the company will expand its real-time customer service support and speed up delivery times. ‘By expanding and deepening our services, we aim to provide a stronger logistics infrastructure that can bolster the booming eCommerce sector, support merchants’ expansion into new markets and diversify retail options for consumers’, said Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

 

Who Is Cainiao? 

According to TIME Magazine, Cainiao ‘is far from a typical logistics firm’. The company controls an open platform that allows it to collaborate with 3,000 logistics partners and 3 million couriers. This means that merchants can choose the least expensive and most efficient shipping options, based on Cainiao’s real-time logistics analytics. The company’s goal is to ship packages anywhere in the world in under 72 hours—and for less than US$3.00. 

 

For countless small business owners around the world, from coffee-growers to textile-weavers, this could change everything. Usually, it costs about US$100 to ship a DHL envelope from Shanghai to London in five days. Cainiao aims to change that. Said its CEO Wan Lin: ‘The biggest barrier to globalisation is logistics’. 

 

What’s Part of the Upgrade? 

Throughout the Tmall festival, Cainiao’s logistics upgrade will be divided into four critical segments: 

 

  • Real-time customer service support. Cainiao has launched a direct WhatsApp channel for customers to receive logistics updates and ask questions. 
  • Expansion of air freight parcel size and weight limits. Packages can now be up to 30 kilograms or 1-metre x 1.6 meters to help ship large items such as furniture. 
  • Daily air and sea freight connections. Shipping frequency will almost double to seven times weekly to maintain resilience and efficiency. 
  • Compensation for lost or damaged packages. Customers will be reimbursed up to RMB 2,000 (US$311). 

 

Where is the Company Headed? 

From June 1st to June 20th, the finale of Tmall, Cainiao will ensure that its customers feel confident in the company’s ability to deliver their packages. Despite global shipping delays due to COVID, the show will go on. Said Fan: ‘This series of customer-centric logistics upgrades reaffirms our goal of pursuing value-added services to enhance customers’ shopping experience while mitigating challenges posed by external factors’. 

 

Furthermore, Cainiao has recently expanded its Southeast Asian operations, achieving revenue growth of 68% year-over-year. In Malaysia, the logistics operation has partnered with BEST Inc. and Yunda; in Singapore, the company has partnered with Roadbull, Park & Parcel, and the Singapore Post. And if its recent measures help retain and grow its customer base, the company will be well-poised to lead the industry in resilient and customer-centric global logistics. ‘COVID-19 made everyone realise how important the logistics infrastructure backbone is’, said Wan. ‘And it gave us a peek at what Cainiao should look like in three years’. 

 

 

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