Walmart launches new InHome Delivery service

By Sean Galea-Pace
The retail giants, Walmart, has launched its new service aimed at serving over 1mn customers in Pittsburgh, Kansas City and Vero Beach. The new deliver...

The retail giants, Walmart, has launched its new service aimed at serving over 1mn customers in Pittsburgh, Kansas City and Vero Beach.

The new delivery service, InHome Delivery, is aimed at giving time back to families by delivering fresh groceries and everyday essentials into customer’s kitchens or garage fridges. Walmart has introduced simplified grocery shopping in a bid to find alternative ways to make customers’ lives easier. The service enables customers to go about their day-to-day lives without the worry of making it to the store or being home to accept a delivery.

As long as the customer’s address is eligible, residents across Kansas City, Pittsburgh and Vero Beach can choose either the kitchen or garage fridge as its delivery spot. At $49.95 for the corresponding smart device, free professional installation is also provided. Following the installation of the lock, there will be unlimited deliveries for the introductory price of $19.95 per month.

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At the time of delivery, associates will have the capability to use smart entry technology and a proprietary, wearable camera that grants access to a customer’s home. This allows customers to control access to their homes and provides the ability to watch deliveries remotely. While the service is only exclusively available to Kansas City, Pittsburgh and Vero Beach for the time being, the innovation is just the initial step for Walmart as it seeks to leverage unique assets to better serve its customers in new ways. The InHomeDelivery is considered an expansion of its existing suite of grocery options, from shopping in store to "Grocery Pickup" and "Delivery" options as well as its recently expanded "Delivery Unlimited" membership.

The news follows Walmart’s celebration of its first official class at the Walmart Supply Chain Academy at its Sanger, Texas, distribution centre. “Within the Walmart Supply Chain, we are focused on creating a great place to work where our more than 100,000 associates can be empowered to solve problems for our business,” commented Greg Smith, EVP of Walmart U.S. Supply Chain. “This first Supply Chain Academy is a pivotal step on that journey. North-central Texas customers will see the impact of the training and hard work of these graduates on the shelves of the more than 140 Walmart stores and Sam’s Clubs this distribution centre serves.”

For more information on all topics for Procurement, Supply Chain & Logistics - please take a look at the latest edition of Supply Chain Digital magazine.

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