Jan 31, 2019

Visibility and connectivity: the complexity of the digital global supply chain

Supply Chain
Dale Benton
4 min
Visibility and connectivity: the complexity of the digital global supply chain
In the early days of July, the U.S. cargo ship Peak Pegasus made its way toward the port of Dalian in China, wit...

In the early days of July, the U.S. cargo ship Peak Pegasus made its way toward the port of Dalian in China, with a $20mn cargo of soybeans. If everything went right, the ship would have arrived with about an hour to spare before new tariffs went into effect. But as is often the case in the world of supply chain, the ship did not come in as planned. And instead of being the last ship to beat the clock, Peak Pegasus was among the first to be hit with China’s new 25% tariff on American agricultural imports.  The Peak Pegasus  continued to drift off the Chinese coast until mid-August, at a cost of about $12,500 each day it sat idle.

Its story illustrates that most efforts to outpace disruption are ultimately limited by the physical and financial constraints inherent to moving goods around the globe. Whether it is a hurricane or factory fire, new trade regulation, an unexpected supplier bankruptcy, or of course, Brexit much of how products are made and moved happens outside of the control of the businesses that made or move those goods.

As the tariff wars intensify, regulation shifts, international partnerships change and Black Swan events continue to hit industry, businesses are turning to technology to not only help manage risk and minimize losses but also wrest back control.

You cannot hit what you cannot see - visibility

The term visibility has a few different definitions depending on whom you ask. And in many cases, visibility is simply a matter of having regular status updates or reports between a company and an individual supplier, factory, carrier, or bank. Sometimes it is done in a supplier portal or managed by a logistics provider, but the important issue is that rarely is visibility comprehensive.

In a world where most of the information (and risk) relating to a supply chain exists outside of the enterprise, visibility is now mission-critical. Businesses that have end-to-end visibility of their supply chain are able to react to change more quickly and reduce the harmful effects of a breakdown somewhere along the way.

Doing so takes more than simple point systems; it requires all parties involved in the supply chain to interact and share information in real time. Connecting all parties of a supply chain as a business network helps ensure that when something does happen, each stakeholder can adapt to the situation. And then if a factory runs out of materials or a ship cannot make it to a port, companies can dynamically shift inventory or production somewhere else, or find an alternate berth for that ship stuck out at sea.

In the case of Peak Pegasus, having greater visibility and connectivity into a network might have given the shipper the opportunity to dynamically reroute the product somewhere else. Rather than wait outside a Chinese port for an indeterminate amount of time and adding the risk of accrued cost and spoilage, the shipper could have relied on greater inventory visibility or supplier connectivity to find an alternative destination or customer.

The need for speed - streamlining processes

Another effect of supply chain connectivity is to help reduce the paperwork and processes that slow production down. An example of where this can make a difference is in how businesses source and onboard new suppliers – an exercise that is traditionally slowed by the burden of contracts and letters of credit.

Many companies source production in other countries as a means of reducing cost. But those costs eventually go up. Especially in countries like China, Indonesia, or India, which are experiencing tremendous growth in the middle class. As the cost of doing business with these suppliers goes up, companies need to think about where to source their products next.

However, repeatedly moving into less established markets is not easy. And businesses can be slowed down by regulations and the processes involved with onboarding a new supplier. But the same network effects that promote visibility can also help here.

Automated procure-to-pay processes, and greater connectivity with banks and financial institutions can help take processes and paperwork out of the equation, and in many cases, give companies a less risky way to test the waters with a new supplier. Rather than spend several weeks and months doing paperwork—not to mention the added cost of legal fees and labour—having the financial side of the supply chain aligned with your platform can reduce some of the friction and minimize costs along the way.

It is no secret that the state of our global economy can shift at any moment. Adaptability is the key to not only surviving but thriving in these rough waters. By adopting the right technology that promotes visibility throughout the entire supply chain, suppliers can ensure each product and shipment has a landing point—even if it is not the one it originally set out for.

Bryan Nella, Content & Thought Leadership, Supply Chain at Infor

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 


Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 

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