The Top Outsourcing Professionals

By Freddie Pierce
Before you read this article, you may want to check it out as it appears in the March Issue of Supply Chain Digital. It looks way cooler when you can f...

Before you read this article, you may want to check it out as it appears in the March Issue of Supply Chain Digital. It looks way cooler when you can flip through the pages of our user-friendly e-reader. 

Michael J. Salvino
Title: Group Chief Executive – Business Process Outsourcing
Tenure: September 2009-Present
Education: Bachelor of Science degree in industrial engineering from Marietta College in Ohio.
Duties: As group chief executive of Accenture’s Business Process Outsourcing growth platform, Salvino is responsible for Accenture's comprehensive portfolio of cross-industry and industry-specific business process outsourcing (BPO) services globally.
Honors: Salvino was named one of FAO Today magazine’s FAO ‘Superstars’ in 2008 and 2007. He is also a winner of the Outsourcing Journal’s prestigious Editor’s Choice Award.
Expert Advice: "The potential for BPO to address immediate cost pressures as well as long-term recovery goals is unprecedented. Now, more than ever, companies should be considering BPO to help navigate these periods of uncertainty and emerge even stronger"

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Joe Dzaluk
Title: Vice President of Global Services Infrastructure and Resource Management
Tenure: January 2007-Present
Education: Bachelor of Science, Business Administration from Georgetown University; Masters in Finance and Accounting from Marist College
Duties: Dzaluk is responsible for managing over eight million square feet of IBM's global data centers that support its strategic outsourcing customers, including all related hardware, software and networking. These data centers are included in IBM’s overall Project Big Green initiatives, and Dzaluk leads the team driving these efforts within IBM.
Honors: Dzaluk is recognized as an industry expert and has been featured in over 40 publications including the Wall Street Journal, USA Today, BusinessWeek, ComputerWorld, Global Services Magazine, DatacenterDynamics, New York University Stern Magazine, and of course yours truly Supply Chain Digital.
Expert Advice: "What we tried to do here is have a data center that is more instrumented, interconnected and intelligent than anything we have done before.”

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Richard Dicketts
Title: VP Outsourcing
Tenure: July 2009-Present
Education: Bachelor of Science, University of Manchester - Institute of Science and Technology
Duties: As Global Head of Infrastructure Outsourcing, Dicketts and his team are dedicated to ensuring that the data center strategy reflects a client’s exacting and evolving requirements, while considering developments and innovation within the technology industry and also the growing importance of environmental responsibility.
Honors: Dicketts established Ernst & Young's European outsourcing business and joined Capgemini during the E&Y acquisition in 2000 as head of global big deals.
Expert Advice: “Our data center strategy is based on meeting and exceeding the demands of 21st century business. Fully managed virtualized and private cloud services are delivered alongside more traditional data center services.”

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Hewlett Packard
Steve Smith
Title: Senior Vice President of Managed Services, HP Services
Tenure: January 2005-Present
Education: .Bachelor of Science, Engineering - Military Academy at West Point
Duties: Smith offers technology consulting to internal project teams and external clients. In that role, he helps lead and support the creation of cutting edge technology solutions, which means gaining a thorough understanding of a client’s business needs before providing appropriate solutions
Honors: Smith serves on the board of trustees of the University of California, the board of directors of the Bay Area Council, and the San Francisco and Hong Kong American Chambers of Commerce.
Expert Advice: “Every network is different. From applications and infrastructure to the importance a customer places on performance, it’s critical to honestly listen and genuinely understand. And while these things sometimes may be tough to do, I’ve found that not listening and getting it wrong is far more difficult.”

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Ritesh M. Idnani
Title: Chief Operating Officer at Infosys BPO Ltd
Tenure: November 2005-Present
Education: Bachelor’s of Science, Faculty of Management Studies - University of Delhi
Duties: Idnani manages a $350 million business with more than 17,000 employees and helps the unit meet its sales, operational and financial goals. Infosys BPO Ltd. focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements and process reengineering.
Honors: Idnani serves on executive council board for outsourcing at Infosys.
Expert Advice: Clients “want to know that you have a way to support them on that at any point in time in the journey. They want to have the flexibility to accelerate the pace at which they do it, once the efficacy of the model is proven…I think at the end of the day, it comes down to balancing out risk, economics, flexibility and scale, and assuming the right trade off between all of these elements.”

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