Kinaxis: The 'Customers' Choice' for Supply Chain Planning

Kinaxis is an organisation committed to providing unmatched, world-class service and support at every stage of the customer journey. 

This relentless dedication is reflected by its recognition as a Customers’ Choice in the 2024 edition of Gartner’s ‘Voice of the Customer’ for Supply Chain Planning Solutions.

Defining supply chain planning solutions

Gartner defines supply chain planning (SCP) solutions as platforms that provide technological support to enable firms to manage, link, align, collaborate and share their planning data across an extended supply chain. 

SCP solutions serve as command centres for organisational planning, seamlessly connecting demand forecasting to supply response strategies, while bridging the gap between high-level strategic initiatives and day-to-day execution.

Acting as a centralised hub, they create a unified source of truth for planning data and decisions, regardless of the complexity of underlying systems. This integration proves invaluable for businesses managing diverse technology stacks and multiple stakeholders across their supply chain networks.

Forward-thinking businesses are increasingly leveraging SCP solutions to elevate their decision-making capabilities and accelerate the journey toward supply chain excellence and digital maturity. The result is a more resilient, agile and competitive supply chain – one that is ready to meet the challenges of tomorrow.

Kinaxis Maestro’s planning capabilities

Kinaxis’ flagship platform, Maestro – formerly known as RapidResponse – is billed as the only AI-infused, end-to-end supply chain orchestration platform designed for fast, intelligent decision-making.

It fuses numerous proprietary analytical technologies and techniques, empowering businesses with the answers they’re seeking exactly when they need them. 

The ultimate aim is to help users operate with both agility and efficiency regardless of the situation.

Maestro’s AI-powered user experience boosts productivity by helping users quickly learn from documentation and best practices, allowing faster onboarding and more efficient work. 

It can generate dashboards, scenarios and much more, making it simple for users to explore and interact with data in intuitive new ways.

Focusing specifically on planning, Kinaxis Maestro provides the tools required to gain insights earlier, act more decisively and eliminate waste from their supply plans. 

Maestro enables customers to:

• Concurrently and continuously balance demand and supply plans with always-on, in-memory analytics on a weekly, daily and near-real-time basis
• Empower users to be more productive with a simple, intuitive user interface
• Get automatic alerts when there’s misalignment between supply and demand
• Identify key stakeholders with smart collaboration, simulate and evaluate multiple plans simultaneously and make confident, fast decisions – all within an easy-to-use, ready-to-configure platform

Kinaxis emerges as Customers’ Choice

Voice of the Customer is aimed at bringing together Gartner Peer Insights reviews to guide buyers of various technologies and services. 

Peers are verified reviewers of a product who not only rate the technology or service, but also provide valuable feedback which is worthy of consideration before making a technology purchase. 

These combined peer reviews, alongside detailed individual reviews, complement Gartner expert research and can play a key role in the buying process. 

In the supply chain planning solutions market, Gartner Peer Insights has published 531 reviews and ratings over the 18-month period ending 31 July 2024.

Voice of the Customer for Supply Chain Planning Solutions categorises eligible vendors – those with at least 20 published reviews, excluding reviews from vendor partners or end users of companies with less than US$50m in revenue – into four quadrants based on ‘user interest & adoption’ and ‘overall experience’. 

Kinaxis emerges as a Customers’ Choice, scoring highly across all sub-factors.

Michael Mauger, Chief Customer Officer at Kinaxis, comments: “This prestigious recognition underscores our commitment to delivering unparalleled value and support to our customers and is a testament to the exceptional collaboration and effort from our entire team. We’ve tackled challenges head-on, embraced change and continuously sought to elevate the customer experience. 

“As we celebrate this significant achievement, I’m filled with pride and gratitude for the opportunity to work with such an outstanding team. Together, we will continue to innovate, grow and create lasting impacts for our customers and the industry.”

Why Harley-Davidson relies on Kinaxis

Kinaxis’ glowing reputation in the field of supply chain orchestration and planning was demonstrated earlier in 2024 when Harley-Davidson selected Kinaxis to accelerate the transformation of its global supply chain.

The iconic motorcycle giant chose Kinaxis due to its track record within the automotive industry with brands including Volvo, Ford, Subaru and General Motors – all of which have deployed Kinaxis in pursuit of supply chain resiliency.

Already, Kinaxis is providing Harley-Davidson with end-to-end supply chain transparency and improved demand planning capabilities to adapt and quickly respond to demand changes with increased accuracy. 

“We’re so proud to be part of this legendary company’s journey to transform its supply chain performance,” says John Sicard, President and CEO at Kinaxis. 

“I'm eager to contribute to its continued success and embark on this exciting journey together.”

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