How Gregory is Enhancing CX Alongside Manhattan Associates
Supply chains and logistics are becoming ever-more complex by the day.
Businesses big and small increasingly need the assistance of agile technology providers if they are to navigate the countless challenges that confront them and meet the continuously-evolving expectations of the end customer.
Gregory Distribution, one of the UK’s leading independent logistics firms, is no different.
In a bid to meet soaring demand for bespoke customer experiences, the transportation specialist is using Manhattan SCALE – a supply chain solution from global technology powerhouse Manhattan Associates – to optimise warehouse operations and deliver improved satisfaction levels.
Gregory Distribution: Delivering commercial success
Founded in the South West of England more than a century ago, Gregory Distribution is today one of the largest privately-owned transport companies in the UK, renowned for its comprehensive range of transport, warehousing and 3PL capabilities.
Its diverse fleet operates on a nationwide basis, offering a service underpinned by continuous improvement, creative solutions and innovative use of business systems and technology.
When combined, these commitments put Gregory on a path to delivering commercial success for big-name customers.
Seeking a solution that could match its laser-focus on growth and innovation, Gregory found just that in the form of Manhattan SCALE.
“Our recent business growth demanded a scalable solution and a partner with proven expertise,” explains Liam Jordan-Martin, Head of Technology at Gregory Group.
“Manhattan Associates exceeded our expectations, offering both a robust platform and leading industry knowledge.
“Manhattan SCALE’s configurability empowers our teams to respond swiftly to customer needs, while seamless integration with our existing systems ensures ongoing operational harmony.
“With Manhattan's support, we're confident in our ability to adapt, innovate and continue exceeding customer expectations.”
Manhattan solution an ideal fit for Gregory
Manhattan Associates has, over the years, established itself as a global technology leader in the supply chain and omnichannel commerce spaces.
The organisation is dedicated to uniting information across the enterprise, converging front-end sales with back-end supply chain execution. Its software, platform technology and unmatched experience help to drive both top-line growth and bottom-line profitability for customers.
Manhattan’s flexible, configurable SCALE solution has proved to be the ideal fit for Gregory, enabling it to:
- Adapt instantly to evolving customer needs: Gregory is well positioned to deliver personalised services that set the company apart in a competitive market
- Operate with unparalleled efficiency through seamless integration: Manhattan’s SCALE solution blends effortlessly with Gregory's existing ecosystem, creating a streamlined, feature-rich experience for the end user
- Prioritise growth: With technology taken care of, the team at Gregory can focus on driving business expansion by delivering exceptional logistics outcomes for customers.
"Our technology provides the agility needed to thrive in today's demanding market and we are thrilled to be part of Gregory Distribution’s ongoing journey towards logistics excellence,” adds Craig Summers, MD UK/VP Northern Europe & MEA at Manhattan Associates.
“With our 90-day innovation cycles, SCALE will continue to deliver on the exacting requirements of Liam’s team and their customers – long into the future.”
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