Capgemini named Ovum's top outsourcing Testing Service

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, has announced it has topped Ovum’s 2011 benchmarking study of Testing Services, ranking above other world-leading technology service providers. The combined Testing Practice of Capgemini and Sogeti business units was recognized particularly for its test process expertise as well as its customer intimacy and responsiveness.

Ovum in particular noted its structured approach to testing through Sogeti’s Test Management Approach (TMap) and Test Process Improvement (TPI) methodologies, which are even used by other (competitive) testing services vendors. Furthermore, in many organizations worldwide, TMap is viewed as the standard for testing, containing practical methods for a risk-based testing approach, allowing testers to optimize the cost and benefits of testing and making it easier for CIOs and test managers to obtain buy-in from C-level decision-makers.

The Ovum Services Guide: Outsourced Testing benchmarks software and systems testing services providers across the world. Ovum bases its study on 20 key criteria ranging from cost and value, service portfolio, domain expertise, innovation and talent pool. Ovum benchmarked 13 software and systems testing services providers, ranking Capgemini Group at number one, ahead of other major players in the market.

Ovum noted in particular how Capgemini Group works collaboratively with customers at an operational level in joint customer-Capgemini/Sogeti teams to agree Service Level Agreements and Key Performance Indicators to combine decision making, and share accountability. Capgemini Group was also noted for its ability to accommodate the linguistic and cultural requirements of its customers, a result of a high proportion of Capgemini Group’s testing practice being based onshore or nearshore – enabling local teams to assimilate with and work alongside the customer’s own IT professionals.

“For a vendor of Capgemini Group’s size, its ability to build deep, enduring customer relationships with its testing customers is impressive,” Dr. Alexander Simkin, Lead Analyst at Ovum and author of the study, said. “No other testing services vendor has managed to establish a global presence and strong connections with its customers the way Capgemini Group has.”