Dec 10, 2018

Amazon places further responsibility on third-party sellers who violate safety standards

Packaging
Catherine Sturman
2 min
packaging
CNBC

CNBC has recently revealed that Amazon is to start penalising sellers who go against its safety standards when sending shipments to its warehouses. Forming part of its productivity and efficiency drive, the penalties will seek to enforce regulations around packages containing hazardous substances, such as aerosols or electrical products.

With the number of violations steadily increasing, according to CNBC’s FOIA request, it is a clear indicator that Amazon is set to take consumer safety seriously, as well as further its ambitions to enable its warehouse operations to become increasingly efficient.

In 2009, Amazon dealt with two incident reports, in comparison to 2016, where figures soared past 40 cases. The move will place further responsibility on third-party sellers, ensure consumer safety and transparency, and guarantee trust with all involved parties.

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The fee will be an additional concern for third-party sellers, who can be charged for ‘unplanned services,’ such as missing barcodes or vital warning labels, undeclared items, boxes which are oversized, too heavy, in an unsuitable condition and more.

However, more often that not, third-party sellers are unaware of the federal regulations in place, which have been established to protect both consumers, Amazon employees and further parties involved in the process, creating further challenges for Amazon to remain fully compliant with outstanding policies.

Nonetheless, the news has been positively received online, with many praising Amazon’s commitment to the safety of its workers, and will provide a multitude of advantages to consumers.

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Jun 21, 2021

Pandora and IBM digitise jewellery supply chain

supplychain
IBM
Pandora
omnichannel
2 min
Jewellery retailer Pandora teamed with IBM to streamline supply chains as sales of hand-finished jewellery doubled across ecommerce platforms

Pandora has overhauled its global supply chain in partnership with IBM amid an ecommerce sales boom for its hand-finished jewellery. 

The company found international success offering customisable charm bracelets and other personalised jewellery though its chain of bricks and mortar retail destinations. But in 2020, as the COVID-19 outbreak forced physical stores to close, Pandora strengthened its omnichannel operations and doubled online sales. 

A focus on customer experience included deploying IBM’s Sterling Order Management, increasing supply chain resiliency and safeguarding against disruption across the global value chain.

Pandora leverages IBM Sterling Order Management as the backbone it its omnichannel fulfilment, with Salesforce Commerce Cloud powering its ecommerce. Greater automation across its channels has boosted the jeweller’s sustainability credentials, IBM said, streamlining processes for more efficient delivery. It has also given in-store staff and virtual customer service representatives superior end-to-end visibility to better meet consumer needs. 

Jim Cruickshank, VP of Digital Development & Retail Technology, Pandora, said the digital transformation journey has brought “digital and store technology closer together and closer to the customer”, highlighting how important the customer journey remains, even during unprecedented disruption. 

"Our mission is about creating a personal experience and we've instituted massive platform changes with IBM Sterling and Salesforce to enable new digital-first capabilities that are much more individualised, localised and connected across channels and markets,” he added. 

 

Pandora’s pivot to digital 

The pandemic forced the doors closed at most of Pandora’s 2,700 retail locations. To remain competitive, it pivoted to online retail. Virtual queuing for stores and virtual product trials via augmented reality (AR) technology went someway to emulating the in-store experience and retail theatre that is the brand’s hallmark. Meanwhile digital investments in supply chain efficiency was central to delivering on consumer demand. 

“Consumer behaviour has significantly shifted and will continue to evolve with businesses needing to quickly adapt to new preferences and needs,” said Kareem Yusuf, General Manager, AI Applications and Blockchain, IBM. “To address this shift, leading retailers like Pandora rely on innovation to increase their business agility by enabling and scaling sustainable supply chain operations using AI and cloud.”

Yusuf said Pandora’s success was indicative of how to remain competitive by “finding new ways to create differentiated customer experiences that protect their enterprises from disruptions to help mitigate risk and accelerate growth”. 
 

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