7 things you should consider before writing any supply chain policy

By Admin
In most of the business it is often the same people, who are doing the same job. When purchasing materials, the same routines are used on each occasion...

In most of the business it is often the same people, who are doing the same job. When purchasing materials, the same routines are used on each occasion, even if each and every one of these purchases may be unique, so why we need supply chain policy or procedure or procedure ?

Similarly, the steps of booking materials in warehouse is same regardless of supplier and part number in most scenarios. Such repeated set of activities is called a process.

A more formal definition is presented by Professor Bo Bergman: “A process is a network of activities that are repeated in time, whose objective is to create value to external or internal customer”.

Any supply chain policy or procedure involve teamwork rather than assembly lines. Supply chain policies  are largely a matter of co-ordination between people, that is, agreement between individuals who cooperate, and agreement about their competence.

In supply chain, processes can be centralized and decentralized. When defining a supply chain policy or procedure, it is often a good idea to describe its characteristics. A supply chain policy or procedure should have a first activity and a final activity, a customer, and a supplier; and it is consists of a network of activities, produces a value-adding result at the end; and is repeated time and again.

While writing any supply chain policy or procedure you should consider these headings suitable to your business.

Proposed Heading in Any Supply Chain Procedure :


This heading should define the main reason drive or why you are writing this supply chain policy or procedure. For example, if you are writing a supply chain policy or procedure for ABC analysis then you might want to say “The purpose of this supply chain policy is to establish the rules of assigning market segmentation codes (ABC codes) to all the parts/SKUs in the business. ABC is driven by a consensus process balancing market needs (decided by historical patterns and future plans), customer agreements, and supply chain characteristics


The scope defines what is included and excluded from the supply chain policy or procedure parameter. For example, in the ABC segmentation policy example, scope can be defined as “This policy doesn’t cover part obsoletion or reactivation, replenishment and inventory management details though these are tightly linked with ABC codes. These details will be covered in separate policies and work instructions”.


In any process management there are three important roles1, namely:

  • Process Owner - who is responsible for the strategic direction concerning the process.
  • Process Manager - who is responsible for how the process is controlled operatively, i.e. process fulfils the goals that have been set for it.
  • Competence of Supplier – who is responsible for supplying the appropriate competence needed in the process.

The role and responsibility concept is very important for successful execution of any supply chain policy or procedure. Following the example of writing ABC Analysis Policy, people and function who could potential be involved are:

  • Marketing/Product management (target promise time, product life cycle management, frequency of regeneration, new parts ABCQ determination, customer communication)
  • Supply Chain Manager (ERP codes maintenance, ERP lead times, replenishment policy or procedure)
  • Customer service Manager (major customer commitments , firm time period, trade customer communication)
  • Manufacturing manager (capacity availability)
  • Pricing manger (price changes with ABCQ)
  • Plant manager/ Head of Operations (reporting and implementation timeline)



In this section you can advise who are the key roles and what would be their input to pass on to customer of that process steps. Carrying the example of ABC Analysis, it could be shown as:

  • Supplier: Supply Chain Team
  • Input: Invoice history, open orders, major customers, historical demand of all parts, last ABC analysis 
  • Process – Initial ABC generation and Analysis
  • Output- A, B, C classified parts, clear lead time segmentation
  • Customer- Marketing or Product Management.



In this section you should illustrate each of the process steps one-by-one. This is the most important part of the supply chain process in focus. In this section understand customer requirement, how supply chain process adds value and lastly where is the potential for improvement.


Most business these have lot of acronyms and many different definitions and we expect everyone on business to know them! Or maybe we invent them just to confuse newbies. Either way, list them all down here! So when you move ahead with well-earned promotion, the new guy should know all acronyms related to these polices.


This is a simple yet important step. This section at the end should explain who is the ‘Sponsor’ of this supply chain policy or procedure. Who has ‘Recommended’ this policy or procedure and lastly who ‘Approved’ this policy or procedure!



In Summary:

While writing any supply chain policy or procedure & procedure you must think about:

  • Organize for improvement- who are the owners and process improvement team.
  • Understand the process- define the input & output, inter-faces, customers and suppliers. Map the process, i.e. include the flow of work in supply chain policy or procedure you are writing.
  • Observe the process- establish control points and implement regular measurement.
  • Improve the process continuously- Use and analyze the feedback from the measurement to improve the process.


Dr. Muddassir Ahmed is a Manufacturing Operations, Procurement and Supply Chain leader with international multi-site manufacturing experience in Electrical, Hydraulics, Textile and Internet industries. Moreover, he has considerable experience in deploying Continuous Improvement & best practices in Europe Middle East & Africa.

You can follow his blog muddassirism.com or contact him on TwitterFacebook or Linkedin.


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