PepsiCo Infosys Collaboration Delivers Sales + Platform

PepsiCo’s Direct-to-Store Delivery (DSD) model is a logistical marvel - powering over 500,000 weekly store visits supported by a field sales force of more than 25,000 professionals and generating multi-billion in annual revenue through its PepsiCo Foods North America (PFNA) business alone. Behind this scale lies a complex, high-velocity operation that demands precision, agility, and relentless execution. To sustain and amplify this scale, PepsiCo embarked on a planned, strategic modernization as part of its broader digital transformation -an evolution designed to empower frontline teams, enhance customer-centricity, and future-proof operations. PepsiCo entrusted Infosys, a strategic partner with co-engineering this transformation.

“At its core, we set out to infuse agility and adaptability into a system purpose-built and refined over decades - enabling the organization to react rapidly to shifting market conditions and new business models.” says Karthik Sankaran, Vice President Information Technology – Global Sales Transformation at PepsiCo.

The transformation saw a move from a rigid, closed architecture to a flexible digital platform, amid rising consumer expectations and ongoing disruption across established channels – including e-commerce models such as click-and-collect and dark stores.

Infosys alliance enabled scalable digital architecture

Infosys played a key role in PepsiCo’s transformation, modernizing and consolidating numerous workflows and systems into a unified, cloud-native, mobile-first Sales+ platform suite. Automation was embedded to deliver real-time insights, predictive recommendations, and smarter execution across the Go-To-Market value chain, driving extreme productivity and enabling faster, better decisions at every level.

“Our greatest delivery challenge was shaping next-generation niche technologies for a programme of this size and scale: most notably, delivering the world’s largest implementation of Xamarin mobile applications, essentially constructing ERP like capabilities on-the-go with full offline functionality,” says Mayank Ranjan, SVP & Regional Head – Consumer, Retail & Logistics at Infosys.

The project required integration with several programmes, including a large-scale ERP transformation: all at a time where legacy systems were rapidly becoming obsolete and incompatible. Infosys brought a deep understanding of PepsiCo’s business operations, having supported many applications across PepsiCo Foods North America’s Make, Move and Sell value chain.

“This was a complex and ambitious initiative by PepsiCo, making it both challenging and exciting for our teams,” Mayank says. “From day one, Infosys and PepsiCo worked as one unified team: sharing knowledge, aligning on priorities and removing barriers to progress.”

PepsiCo Sales+ platform consolidates frontline operations

Today, the Sales+ platform has replaced more than 40 standalone applications with a connected ecosystem running on consumer-grade iOS devices, eliminating fragmented user experiences that had accumulated over time across frontline operations.

“We’ve replaced more than 40 standalone apps with a connected ecosystem of role-based tools,” Karthik says. “This ecosystem offers a guided experience that helps frontline leaders plan more effectively, frontline users execute more efficiently, and sales professionals focus on what matters most: selling and serving our customers.”

The platform incorporates features including digital planograms, digital asset management, proactive notifications, paperless proof of delivery and mobile banking capabilities: reducing manual coordination requirements and enabling real-time insights.

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